Empower Families: Child Support Case Manager

Iowa National Guard; Davenport, Northern (IA, KY); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, Dental & Vision coverage

Paid time off (96 hours vacation, 144S

9 holidays per year

IPERS retirement plans

Flexible spending accounts

Life insurance & long-term disability

Employee assistance program

Employee discounts

Job summary

Iowa Department of Health and Human Services (HHS) – Division of Community Access, Bureau of Child Support Services is seeking a Child Support Case Manager to join our team. This role focuses on establishing, enforcing, and monitoring child support orders and encouraging families to provide financial and emotional support for their children.

The ideal candidate will manage complex cases, communicate with diverse stakeholders, and ensure compliance with confidentiality provisions.

Qualifications

• Associates degree required, or three years of related education/experience as described in the job posting.
• One year of full-time public contact work or equivalent experience acceptable under state rules.
• Experience in Child Support Services or similar role is considered beneficial.

Responsibilities

• Manage an assigned caseload and perform complex case management to meet deadlines.
• Communicate with customers, partners, agencies, employers, and attorneys via calls, emails, and written correspondence.
• Build relationships with parents to promote cooperation with Child Support Programs.

Skills

Critical thinking

Organizational skills

Customer service

Communication

Discretion/confidentiality

Mathematical accuracy

Education

Associate's degree or equivalent

Tools

Excel

Word

Outlook

Job description

Iowa Department of Health and Human Services (HHS) – Division of Community Access, Bureau of Child Support Services is seeking a Child Support Case Manager to join our team. This role focuses on establishing, enforcing, and monitoring child support orders and encouraging families to provide financial and emotional support for their children.

The ideal candidate will manage complex cases, communicate with diverse stakeholders, and ensure compliance with confidentiality provisions.