Hybrid Care Navigator & Patient Advocate

Mindful-Care; New York (NY); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

Job summary

Mindful Care is hiring for a Regular Full-time Administrative/Case Manager position in a hybrid work setting (1 day in office, 4 days remote) with hours Mon-Fri 8:00 AM–5:00 PM ET. Start date January 2027.

The role involves patient assessments, care coordination, and processing authorizations, with a focus on patient satisfaction and retention. Ideal candidates have 3+ years of admin/case management experience, an Associate degree in social work/psychology (Bachelor's preferred), strong

Qualifications

• 3+ years of experience in administrative functions or case management.
• Possession of BLS or CPR/First Aid certification.
• Experience with Transcranial Magnetic Stimulation (TMS) administration.
• Proficiency with Google Suite and Microsoft Office (Word, Excel, Outlook, Teams).
• Associate degree required in social work, psychology or related field; bachelor's degree preferred (experience may substitute for a bachelor's degree).
• Excellent verbal and written communication skills.
• Reliable transportation and home internet access.

Responsibilities

• Conduct thorough assessments of patient concerns and expectations, ensuring alignment with Mindful Care processes to enhance patient satisfaction and compliance.
• Maintain effective communication with patients, pharmacies, referral sources, hospitals, and therapists to meet patient needs and optimize retention.
• Support patients in obtaining medical records, completing necessary forms, managing prescription refills, and accessing GeneSight testing results.
• Secure prior authorizations from insurance companies for medications and services, including Transcranial Magnetic Stimulation (TMS) when applicable.
• Connect patients to the appropriate departments for their inquiries and anticipate the need for emergency interventions when necessary.
• Provide referral information to patients upon discharge from Mindful Care.
• Serve as a liaison between Mindful Care Patient Coordinators, Patient Associates, and psychiatric/therapeutic providers.
• Meet with patients for care management appointments as assigned by providers, addressing patient needs and concerns.
• Document clinical notes for care management and digital evaluations (e.g., medication concerns) and ensure timely submission for provider review and signature within 72 hours.
• Assist with TMS operations when applicable, based on office needs.
• Perform administrative duties and other tasks as assigned by management.

Skills

Administrative experience

Verbal communication

Written communication

Google Suite

Microsoft Office

Reliable transportation

Home internet access

Education

Associate degree in social work/psychology or related field

Bachelor's degree preferred

Tools

Transcranial Magnetic Stimulation (TMS) administration

Job description

Mindful Care is hiring for a Regular Full-time Administrative/Case Manager position in a hybrid work setting (1 day in office, 4 days remote) with hours Mon-Fri 8:00 AM–5:00 PM ET. Start date January 2027.

The role involves patient assessments, care coordination, and processing authorizations, with a focus on patient satisfaction and retention. Ideal candidates have 3+ years of admin/case management experience, an Associate degree in social work/psychology (Bachelor's preferred), strong