Hybrid Care Manager: Mental Health Patient Coordination

Mindful Care; New York (NY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Diversity & inclusion

Team events

Job summary

Mindful Care is seeking an experienced Administrative/Case Management professional for a regular full-time role in New York. You will assess patient concerns, coordinate with care teams, and manage records, referrals, and authorizations in a hybrid setting.

The ideal candidate has 3+ years in administrative roles, strong communication skills, and proficiency with Google Suite and MS Office. BLS/CPR certification is a plus; associate degree required.

Qualifications

• Requires 3+ years in administrative functions or case management.
• BLS/CPR/First Aid certification preferred.
• Experience with TMS administration preferred.
• Proficiency with Google Suite and Microsoft Office.
• Associate degree in social work, psychology or related field; bachelor’s preferred (experience may substitute).
• Excellent verbal and written communication skills.
• Reliable transportation and home internet access.

Responsibilities

• Assess patient concerns and align with Mindful Care processes to boost satisfaction and compliance.
• Maintain communication with patients, pharmacies, referrals, hospitals, and therapists to meet needs and improve retention.
• Assist patients with medical records, forms, refills, and GeneSight results access.
• Secure insurance prior authorizations, including TMS when applicable.
• Refer patients to appropriate departments and anticipate emergencies.
• Provide referral information on discharge and liaise between teams and providers.
• Attend care management appointments and document notes within 72 hours.
• Assist with TMS operations as needed.
• Perform administrative duties as assigned.

Skills

Communication skills

Admin/Case mgmt exp

Google Suite

Microsoft Office

Reliable transport

Home internet access

Education

Associate degree in social work, psychology or related field

Tools

Google Workspace

Microsoft 365

Job description

Mindful Care is seeking an experienced Administrative/Case Management professional for a regular full-time role in New York. You will assess patient concerns, coordinate with care teams, and manage records, referrals, and authorizations in a hybrid setting.

The ideal candidate has 3+ years in administrative roles, strong communication skills, and proficiency with Google Suite and MS Office. BLS/CPR certification is a plus; associate degree required.