Hybrid Campus Mail Operations Lead

Duke Careers; Durham (NC); Hybrid; USD 69,000 - 127,000; Full time

Benefits offered by this job

Competitive benefits package

Hybrid work model

Job summary

Duke University is seeking an Assistant Director of Campus Mail Services to lead and strengthen campus-wide mail operations. You’ll partner with the Director to provide strategic and operational leadership across multiple mail centers—ensuring services are efficient, compliant, and customer-focused for students, faculty, staff, and campus partners.

You’ll play a key role in leading teams, improving processes, and enhancing the overall service experience.

Qualifications

• Bachelor’s degree in a relevant field demonstrating strong organizational, analytical, and communication skills.
• Five years of experience in an operational or administrative role within a postal or logistics environment, including at least two years of supervisory experience.
• A master’s degree in business or management may substitute for two years of experience.

Responsibilities

• Provide daily leadership and oversight to supervisory staff across campus mail centers.
• Manage personnel activities including hiring, training, performance evaluations, and scheduling.
• Analyze operational data to identify trends, service gaps, and process improvement opportunities.
• Review, update, and audit departmental procedures to ensure compliance with Duke policies and USPS regulations.
• Support budget monitoring, financial reconciliation, and postal account management.
• Utilize and oversee mail processing technology, package-tracking systems, and postal equipment.
• Respond to customer inquiries and service issues, recommending solutions and automation improvements.
• Build collaborative relationships with campus partners, vendors, and service providers.

Skills

Operational leadership

Data-driven problem-solving

Stakeholder relationships

Education

Bachelor’s degree in a relevant field

Five years experience in an operational/administrative role

Master’s degree may substitute for two years of experience

Tools

USPS certifications (MQC/MDP/EMCM)

Job description

Duke University is seeking an Assistant Director of Campus Mail Services to lead and strengthen campus-wide mail operations. You’ll partner with the Director to provide strategic and operational leadership across multiple mail centers—ensuring services are efficient, compliant, and customer-focused for students, faculty, staff, and campus partners.

You’ll play a key role in leading teams, improving processes, and enhancing the overall service experience.