Assistant Director, Campus Mail Services

Duke University; Durham (NC); On-site; USD 69,000 - 127,000; Full time

Job summary

Duke University seeks an Assistant Director of Campus Mail Services to lead and strengthen campus-wide mail operations. You will partner with the Director to provide strategic and operational leadership across multiple mail centers—ensuring services are efficient, compliant, and customer-focused for students, faculty, staff, and campus partners.

In this role you’ll oversee supervisory teams, manage personnel, analyze data to identify trends, and drive process improvements while maintaining

Qualifications

• Bachelor’s degree required with strong organizational, analytical and communication skills.
• Five years in an operational/administrative role in postal/logistics; two years supervisory experience; higher ed mail ops preferred.
• Master’s degree may substitute for two years of experience.

Responsibilities

• Provide daily leadership and oversight to supervisory staff across campus mail centers.
• Manage personnel activities including hiring, training, performance evaluations, and scheduling.
• Analyze operational data to identify trends, service gaps, and process improvement opportunities.
• Review, update, and audit departmental procedures to ensure compliance with Duke policies and USPS regulations.
• Support budget monitoring, financial reconciliation, and postal account management.
• Utilize and oversee mail processing technology, package-tracking systems, and postal equipment.
• Respond to customer inquiries and service issues, recommending solutions and automation improvements.
• Build collaborative relationships with campus partners, vendors, and service providers.

Skills

Organizational skills

Analytical skills

Communication skills

Education

Bachelor's degree

Master's degree may substitute for 2 years experience

Job description

Be You. Duke University is seeking an

Be You. Duke University is seeking an Assistant Director of Campus Mail Services to help lead and strengthen campus-wide mail operations. In this role, you’ll partner with the Director to provide strategic and operational leadership across multiple mail centers—ensuring services are efficient, compliant, and customer-focused for students, faculty, staff, and campus partners. You’ll play a key role in leading teams, improving processes, and enhancing the overall service experience. If you enjoy operational leadership, data-driven problem-solving, and building strong stakeholder relationships, this role offers the opportunity to make a visible impact on daily campus operations.

Minimum Requirements

• Bachelor’s degree in a relevant field, demonstrating strong organizational, analytical, and communication skills.
• Five years of experience in an operational or administrative role within a postal or logistics environment, including at least two years of supervisory experience. Experience in mail operations within a higher education setting is preferred.
• A master’s degree in business or management may substitute for two years of experience.

Preferred Qualifications

• Experience in mail operations within a higher education environment
• USPS certification (MQC, MDP, or EMCM)

Other Requirements

• Ability to work under pressure in a high-volume environment and make sound, timely decisions
• Strong problem-solving skills with the ability to identify and implement effective solutions
• Proficiency with Microsoft Office, package-tracking systems, and postal equipment
• Working knowledge of USPS products, services, mailing requirements, and electronic submission processes (Postal One, BMEU)

Be Bold.

Position Description (Essential Duties)

• Provide daily leadership and oversight to supervisory staff across campus mail centers
• Manage personnel activities including hiring, training, performance evaluations, and scheduling
• Analyze operational data to identify trends, service gaps, and process improvement opportunities
• Review, update, and audit departmental procedures to ensure compliance with Duke policies and USPS regulations
• Support budget monitoring, financial reconciliation, and postal account management
• Utilize and oversee mail processing technology, package-tracking systems, and postal equipment
• Respond to customer inquiries and service issues, recommending solutions and automation improvements
• Build collaborative relationships with campus partners, vendors, and service providers

Choose Duke.

Campus Mail Services plays a vital role in supporting Duke’s academic, research, and administrative missions. As Assistant Director, you’ll help deliver reliable, compliant, and customer-focused services while contributing to a culture of collaboration, innovation, and continuous improvement.

Duke offers a competitive benefits package and a supportive work environment committed to inclusion and excellence: https://hr.duke.edu/benefits/

Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $68,970.00 to USD $127,008.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.

Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/

Equal Opportunity Employer: Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas - an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and reasonable accommodation(s) can be requested with Duke Access and Accommodations Services (email: [e-mail]; phone: [phone]).