Call Center Supervisor

Dasher Services, Inc; Harrisburg (Dauphin County); On-site; USD 52,000 - 72,000; Full time

Job summary

Dasher Services, Inc. is seeking a Call Center Supervisor in Harrisburg, PA. You will lead a team of call center agents supporting critical services, including Data Incidents for Safety and Emissions programs, ensuring exceptional service and operational excellence.

You will coach, develop, and motivate the team, serving as a mentor and liaison to clients, while driving staff performance and a positive work environment.

Qualifications

• Experience leading call center teams.
• Strong coaching and development skills.
• Ability to coach, develop, and motivate a team to deliver exceptional service.

Responsibilities

• Lead and develop the call center team.
• Supervise and support call center agents in daily work.
• Hire, train, coach, and develop team members.
• Create a positive and engaging work environment.
• Model company values in daily interactions.
• Oversee daily call center operations and workflow management.
• Ensure staff meet performance expectations and client requirements.
• Assist with problem resolution and escalation management.
• Review reports and work products for accuracy and quality.

Skills

Team leadership

Coaching

Employee development

Customer service orientation

Problem solving

Job description

Lead a Team That Makes a Difference Every Day

At Dasher, our mission is simple, Helping people live happy, healthy lives.

We're looking for an experienced, people-focused Call Center Supervisor to lead a team of dedicated call center agents who support important services, including Data Incidents support the Safety and Emissions Program, and various call center engagements as directed.

This is more than a traditional call center role. We're seeking someone who can coach, develop, and motivate a team while creating an environment where employees feel supported, valued, and empowered to do their best work. You'll serve as a leader, mentor, problem-solver, and client liaison while helping ensure exceptional service and operational excellence.

Why Join Dasher?

At Dasher, our culture isn't just something we talk about. It's how we work.

Our core values are:

• Positive
• Customer focused
• Caring and respectful
• Accountable
• Able to learn
• Team player

Our leaders play a critical role in bringing these values to life every day. As a Call Center Supervisor, you'll directly influence both the employee experience and the customer experience.

What You'll Do

• Lead and Develop Your Team
• Supervise and support Call Center Agents in their daily work
• Hire, train, coach, and develop team members
• Create a positive and engaging work environment
• Encourage and model The Dasher Way values in daily interactions
• Oversee daily call center operations and workflow management
• Ensure staff are meeting performance expectations and client requirements
• Assist with problem resolution and escalation management
• Review reports and work products for accuracy, quality, completeness, and follow-through