Call Center Engagement Specialist

Dasher, Inc.; Harrisburg (Dauphin County); Hybrid; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Disability & Life Insurance

Job summary

Dasher, Inc. in Harrisburg, PA is hiring a Customer Support Associate. Hours are Monday–Friday 8am–5pm with hybrid flexibility after the introductory period, generally 3 days per week in the office.

The role involves assisting our community by handling inquiries with empathy and accuracy. You will train continuously, use Microsoft Office and web-based apps, and document interactions in our databases. A high school diploma or GED is required; one year of call center experience is preferred, and a

Qualifications

• High school diploma or GED required.
• One (1) year of call center experience preferred.
• Valid PA driver's license preferred.
• Experience with Microsoft Office and web based applications.
• Strong data entry, phone, verbal communication, and active listening skills.
• Ability to multi-task, set priorities, and manage time effectively.

Responsibilities

• Handle and carefully respond to all inbound and outbound customer inquiries in an accurate manner.
• Participate in trainings and ongoing professional development opportunities.
• Use knowledge of client products/services to assist members and deliver a personalized experience.
• Maintain confidentiality of customer information and comply with laws and regulations.
• Engage with customers with empathy and advocacy to resolve issues.
• Communicate program purposes and services effectively to members.
• Document data in applicable databases per department protocol.

Skills

Communication

Active listening

Data entry

Time management

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

• Monday through Friday 8am to 5pm with some possible evening/weekend outreach events
• $16/HR and highly rated benefits.
• Fun and inclusive working environment.
• Hybrid flexibility after introductory period - generally 3 days/week in office.

Overview:

Dasher exists to help people live happy, healthy lives. Dasher's values center around providing encouragement, compassion and support to our fellow team members, and paying those values forward when interacting with our clients and our community. Joining our team provides an opportunity to work in a purposeful and fulfilling position specifically designed to assist our community in a variety of areas. This is an exciting opportunity to assist on a variety of projects and learn new skills.

Key Functions/Responsibilities

• Handle and carefully respond to all inbound and outbound customer inquiries in an accurate manner.
• Successfully complete trainings and participate in ongoing trainings, learning opportunities, supervisor mentoring and general professional development opportunities.
• Use knowledge of client products/services to assist members with inquiries, complaints, or problems and delivers a personalized approach and simplifies the customer experience.
• Work with confidential customer information and treat it sensitively adhering to all client, company, and regulatory compliance laws.
• Be proactive, patient, empathetic, and understanding when communicating with customers.
• Appropriately engage with the customer to advocate on their behalf to resolve issues.
• Effectively communicate the purposes of programs and services to members and customers.
• Document data/information gathered in applicable databases according to department protocol and complete required department reporting, if applicable.
• Mail documentation to members, if applicable.
• Attend community outreach events to share about member services.
• Follow set communication guidelines in addressing the needs and problems faced by customers (Example: FAQ's).

Qualifications and Education Requirements

• High school diploma or GED equivalency required.
• One (1) year of call center experience preferred.
• Valid PA driver's license preferred.
• Experience with Microsoft Office and web based applications.
• Strong data entry, phone, verbal communication, and active listening skills.
• Ability to multi-task, set priorities, and manage time effectively.

Skills

• Ability to effectively communicate complex information with a diverse population.
• Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally.
• Ability to take direction and to navigate through multiple systems simultaneously.
• Effective active listening skills.
• Strong written and verbal communication skills.

Compensation and Benefits

• Highly rated benefits program to all employees working 24 hours or more per week.
• Access to Health, Dental and vision insurance.
• Company provided disability and life coverage.
• Traditional and Roth 401(k) options with company match

Dasher does not discriminate in employment opportunities or practices on the basis of age, gender, race, color, creed, religion, ethnicity, ancestry, sexual orientation, gender identity, national origin, citizenship, disability, or marital status or any other legally recognized protected basis under federal, state, or local laws, regulations or ordinances. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, access to benefits and training, and other terms and conditions of employment.