Hybrid Data Entry & Call Center Specialist

Drake Lighting Inc.; Paducah (KY); Hybrid; USD 17,000 - 24,000; Full time

Job summary

Drake Lighting Inc. is seeking a detail-oriented Data Entry and Call Center Representative. Hybrid work combines data entry and customer support via phone and computer. You will maintain accurate records, handle inquiries, and document interactions with customers to ensure satisfaction.

The ideal candidate has strong communication, organization, and multitasking skills, with previous data entry or call center experience preferred. The role offers a hybrid schedule and an hourly pay rate of $15.

Qualifications

• High school diploma or equivalent.
• 1+ year of data entry or customer service experience preferred.
• Experience in a call center environment is an advantage.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Familiarity with CRM software or data entry tools.
• Excellent verbal and written communication skills.

Responsibilities

• Enter and update customer information, transactions, and other data accurately into the company database.
• Verify data for accuracy and completeness before submission.
• Maintain organized records and documentation for future reference.
• Generate reports from databases as requested by management.
• Handle a low to med volume of inbound and outbound calls professionally.
• Respond to customer inquiries, provide information, and report complaints promptly.
• Document call details and follow up on unresolved issues.
• Identify customer needs and offer appropriate solutions or escalate issues as necessary.

Skills

Data entry

Customer service

Communication

Time management

Multitasking

Education

High school diploma

Tools

Excel

Word

Outlook

CRM software

Job description

Drake Lighting Inc. is seeking a detail-oriented Data Entry and Call Center Representative. Hybrid work combines data entry and customer support via phone and computer. You will maintain accurate records, handle inquiries, and document interactions with customers to ensure satisfaction.

The ideal candidate has strong communication, organization, and multitasking skills, with previous data entry or call center experience preferred. The role offers a hybrid schedule and an hourly pay rate of $15.