Call Center Engagement Specialist

Dasher Services, Inc.; Harrisburg (Dauphin County); Hybrid; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Job summary

Dasher Services, Inc. is hiring for a customer service-oriented position in Harrisburg. You will handle inquiries, assist customers with products and services, and participate in ongoing training to improve performance. The role offers a hybrid schedule after an introductory period, typically three days in office.

The company emphasizes a welcoming environment, focus on helping the community, and a robust benefits package for employees working 24 hours or more per week.

Qualifications

• High school diploma or GED required.
• 1 year call center experience preferred.
• Valid PA driver's license preferred.
• Experience with Microsoft Office and web-based applications.
• Strong data entry, phone, verbal communication, and active listening skills.

Responsibilities

• Handle and respond to all inbound and outbound customer inquiries.
• Complete trainings and participate in ongoing trainings and mentoring.
• Use knowledge of products/services to assist members and resolve issues.
• Work with confidential information and comply with laws.
• Be proactive, empathetic, and patient in communication.
• Engage with customers to advocate for issue resolution.
• Explain programs and services to members.
• Document data in databases and complete reporting.
• Mail documentation to members if applicable.
• Attend community outreach events to share services.
• Follow communication guidelines (FAQs).

Skills

Customer service

Data entry

Active listening

Verbal communication

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

• Monday through Friday 8am to 5pm with some possible evening/weekend outreach events
• $16/HR and highly rated benefits.
• Fun and inclusive working environment.
• Hybrid flexibility after introductory period - generally 3 days/week in office.

(Onsite/Hybrid)

Paid holidays!

What You Can Expect

• Monday through Friday 8am to 5pm with some possible evening/weekend outreach events
• $16/HR and highly rated benefits.
• Fun and inclusive working environment.
• Hybrid flexibility after introductory period - generally 3 days/week in office.

Overview

Dasher exists to help people live happy, healthy lives. Dasher's values center around providing encouragement, compassion and support to our fellow team members, and paying those values forward when interacting with our clients and our community. Joining our team provides an opportunity to work in a purposeful and fulfilling position specifically designed to assist our community in a variety of areas. This is an exciting opportunity to assist on a variety of projects and learn new skills.

Key Functions/Responsibilities

• Handle and carefully respond to all inbound and outbound customer inquiries in an accurate manner.
• Successfully complete trainings and participate in ongoing trainings, learning opportunities, supervisor mentoring and general professional development opportunities.
• Use knowledge of client products/services to assist members with inquiries, complaints, or problems and delivers a personalized approach and simplifies the customer experience.
• Work with confidential customer information and treat it sensitively adhering to all client, company, and regulatory compliance laws.
• Be proactive, patient, empathetic, and understanding when communicating with customers.
• Appropriately engage with the customer to advocate on their behalf to resolve issues.
• Effectively communicate the purposes of programs and services to members and customers.
• Document data/information gathered in applicable databases according to department protocol and complete required department reporting, if applicable.
• Mail documentation to members, if applicable.
• Attend community outreach events to share about member services.
• Follow set communication guidelines in addressing the needs and problems faced by customers (Example: FAQ's).

Qualifications And Education Requirements

• High school diploma or GED equivalency required.
• One (1) year of call center experience preferred.
• Valid PA driver's license preferred.
• Experience with Microsoft Office and web based applications.
• Strong data entry, phone, verbal communication, and active listening skills.
• Ability to multi-task, set priorities, and manage time effectively.

Skills

• Ability to effectively communicate complex information with a diverse population.
• Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally.
• Ability to take direction and to navigate through multiple systems simultaneously.
• Effective active listening skills.
• Strong written and verbal communication skills.

Compensation And Benefits

• Highly rated benefits program to all employees working 24 hours or more per week.
• Access to Health, Dental and vision insurance.
• Company provided disability and life coverage.
• Traditional and Roth 401(k) options with company match
• Generous Paid Time Off.

Dasher offers our team a welcoming, respectful, and safe environment that reinforces our commitment to high expectations for performance and community citizenship. Our Mission is to help people live happy, healthy lives. Visit us on Facebook https://www.facebook.com/DasherServicesInc or LinkedIn https://www.linkedin.com/company/dasher-inc./ to learn more.

Dasher does not discriminate in employment opportunities or practices on the basis of age, gender, race, color, creed, religion, ethnicity, ancestry, sexual orientation, gender identity, national origin, citizenship, disability, or marital status or any other legally recognized protected basis under federal, state, or local laws, regulations or ordinances. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, access to benefits and training, and other terms and conditions of employment.

If hired, as a condition of employment you must submit to a full background check and drug screening.