Call Center Agent On-Site/Hybrid Cherry Hill New Jersey

AnswerNet; Cherry Hill Township (NJ); Hybrid; USD 21,000 - 26,000; Part time

Job summary

AnswerNet is seeking a part-time Call Center Agent for on-site/hybrid work in Cherry Hill, NJ. You will handle incoming calls and outbound outreach, documenting interactions and upholding company policies while delivering high-quality customer service.

You will need strong communication, multitasking, and typing skills, with at least 1 year in a high-volume environment and experience with outbound dialing. Equipment and network requirements apply for remote work options.

Qualifications

• Proven customer support experience or experience as a client service representative.
• Experience with high-volume call centers.
• Strong communication and multitasking abilities.
• Proficient in Windows & Microsoft Office; quick to learn new software.

Responsibilities

• Manage large amounts of inbound calls and make outbound calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate information using provided tools.
• Meet personal/customer service targets and call handling quotas.
• Handle complaints and follow up to ensure resolution.
• Keep records of customer interactions and documents.
• Follow procedures and policies.
• Go the extra mile to engage customers.

Skills

Proven customer support experience

Quota over-achievement

Strong phone handling & active listen

Customer orientation & adaptability

Clear communication (verbal/written)

Multitasking & time management

Typing proficiency

Leadership & professional conduct

Integrity & quality focus

Windows & Microsoft Office proficiency

Scheduling flexibility

1+ year of high-volume call center

Experience with auto-dialer

Computer literate

Pleasant phone demeanor

Inbound & outbound experience

Willingness to adapt per management

Drive for success

Job description

Call Center Agent On-Site/Hybrid Cherry Hill New Jersey

Customer Service Agent On-site in Cherry Hill, NJ

Job Type: Part-time

Hours: All shifts/Days

About AnswerNet

AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm, to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year.

Job Summary:

We are looking for remote customer-oriented service representatives who provide high-level customer service solutions to all customers/clients on a daily basis. Answer all incoming calls and make outgoing calls specific to each program or project you are assigned, using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer, and adhering to all company policies and procedures.

Job Duties / Responsibilities / Essential Functions:

• Manage large amounts of inbound calls and make consistent outbound calls.
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers

Required Knowledge /Skills / Abilities / Qualifications:

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Must be a strong communicator: strong verbal, written, and interpersonal communication skills
• Ability to multitask, prioritize, and manage time effectively
• Proficient in typing
• Must be a peer leader: exemplary attendance, positive attitude, professional conduct, and high-level customer service skills
• Solution-Oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience
• Computer Skills: familiarity with Windows and Microsoft Office, and the ability to quickly learn new software with provided training.
• Flexibility with scheduling and work hours
• At least 1 year of previous high-volume call center experience
• Experience working with an automatic dialer
• Must be computer literate
• Pleasant phone demeanor
• Experience in both Inbound and Outbound environments
• Other requirements may vary as determined by management.
• Driven by Success: they want to constantly innovate and push themselves, and your team, to be the best in the industry. At least one year of previous high-volume call center experience

WAH Requirements:

• PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)
• Hard-wired high-speed internet connection (Ethernet cable)
• USB-connected Headset
• Webcam
• A quiet, dedicated place to work free from distraction,s including pets and children.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.