Hybrid Business Transformation Intern - Customer Core

Xcel Energy; Denver (CO); Hybrid; USD 25,000 - 34,000; Full time

Benefits offered by this job

Pension

401(k) plan

PTO

Holidays

Job summary

Xcel Energy is seeking a Business Transformation Intern to support the CIS Modernization program within the Products & Services Tower. The role isHybrid, based in Minneapolis or Denver, with cross-functional collaboration across towers such as billing, reporting, and customer experience.

The intern will assist in design documentation, gap analysis, and training-material development, gaining exposure to large-scale utility transformation and regulatory considerations while supporting end-user

Qualifications

• Current student enrolled in an accredited college or university.
• Pursuing a degree in Business, Energy, Sustainability, Technology, Organization Management.
• Able to work full-time during the summer (up to 40 hours a week) and part-time during the school year (up to 20 hours a week) with in-person commuting to the designated hybrid work location.

Responsibilities

• Support development and refinement of detailed business process designs and documentation as the program moves into design and build phases.
• Analyze and organize requirements, decisions, and dependencies across towers, including tracking gaps (e.g., non-SAP solutions, cross-system integrations).
• Assist in creation of training and change management materials to support future system adoption (job aids, process guides, presentations).
• Coordinate inputs from product owners, SMEs, and tower leads to ensure alignment across customer, billing, and reporting workstreams.
• Support program reporting and organization needs, including preparing summaries, tracking action items, and maintaining documentation repositories.
• Contribute to continuous improvement by identifying inefficiencies or risks in current processes and proposing structured solutions.

Skills

Team player

Good communicator

Microsoft Office

Job description

Xcel Energy is seeking a Business Transformation Intern to support the CIS Modernization program within the Products & Services Tower. The role isHybrid, based in Minneapolis or Denver, with cross-functional collaboration across towers such as billing, reporting, and customer experience.

The intern will assist in design documentation, gap analysis, and training-material development, gaining exposure to large-scale utility transformation and regulatory considerations while supporting end-user