Business Transformation Intern – Customer & Billing

Xcel Energy; Fort Snelling Unorganized Territory (MN); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Pension

401(k)

Paid time off

Holidays

Job summary

Xcel Energy is offering a Business Transformation Intern role to support the CIS Modernization program within the Products & Services Tower, based in Minneapolis or Denver. The intern will work with business leads, product owners, and cross-functional teams to translate requirements into deliverables across design, build, and training phases.

The position provides exposure to large-scale utility transformation, regulatory considerations, and collaboration between business, technology, and data

Qualifications

• Current student, Junior or higher.
• Enrolled in an accredited college or university and pursuing a degree in Business, Energy, Sustainability, Technology, Organization Management.
• Able to work full-time during the summer (up to 40 hours a week)/ part time during the school year (up to 20 hours a week) and commuting to the designated work location in-person, per our hybrid work policy.

Responsibilities

• Support development and refinement of detailed business process designs and documentation as the program moves into design and build phases.
• Analyze and organize requirements, decisions, and dependencies across towers, including tracking gaps (e.g., non-SAP solutions, cross-system integrations)
• Assist in creation of training and change management materials to support future system adoption (job aids, process guides, presentations)
• Coordinate inputs from product owners, SMEs, and tower leads to ensure alignment across customer, billing, and reporting workstreams
• Support program reporting and organization needs, including preparing summaries, tracking action items, and maintaining documentation repositories
• Contribute to continuous improvement by identifying inefficiencies or risks in current processes and proposing structured solutions

Skills

Team player

Good communicator

Education

Business/Energy/Sustainability/Technology/Management degree

Tools

Microsoft Office

Job description

Xcel Energy is offering a Business Transformation Intern role to support the CIS Modernization program within the Products & Services Tower, based in Minneapolis or Denver. The intern will work with business leads, product owners, and cross-functional teams to translate requirements into deliverables across design, build, and training phases.

The position provides exposure to large-scale utility transformation, regulatory considerations, and collaboration between business, technology, and data