Business Transformation Intern: Customer & Billing Ops (Hybrid)

Xcel Energy Inc; Minneapolis (MN); Hybrid; USD 25,000 - 34,000; Full time

Benefits offered by this job

Pension

401(k) plan

Paid time off (PTO)

Holidays

Job summary

Xcel Energy Inc based in Minneapolis, MN, offers a Business Transformation Intern to support the CIS Modernization program within the Products & Services Tower. You will collaborate with business leads, product owners, and cross-functional teams to translate requirements into deliverables and help prepare training materials.

This hybrid internship begins May 24, 2027, with full-time summer hours (up to 40) or part-time during the school year (up to 20).

Qualifications

• Current student, Junior or higher.
• Enrolled in an accredited college or university pursuing a degree in Business, Energy, Sustainability, Technology, or Organization Management.
• Able to work full-time during summer (up to 40 hours) or part-time during school year (up to 20 hours) at the designated location.

Responsibilities

• Support development and refinement of detailed business process designs and documentation as the program moves into design and build phases.
• Analyze and organize requirements, decisions, and dependencies across towers, including tracking gaps (e.g., non-SAP solutions, cross-system integrations).
• Assist in creation of training and change management materials to support future system adoption (job aids, process guides, presentations).
• Coordinate inputs from product owners, SMEs, and tower leads to ensure alignment across customer, billing, and reporting workstreams.
• Support program reporting and organization needs, including preparing summaries, tracking action items, and maintaining documentation repositories.
• Contribute to continuous improvement by identifying inefficiencies or risks in current processes and proposing structured solutions.

Skills

Team player

Good communicator

Education

Pursuing degree in Business, Energy, Sustainability, Technology, Organization Management

Tools

Microsoft Office

Job description

Xcel Energy Inc based in Minneapolis, MN, offers a Business Transformation Intern to support the CIS Modernization program within the Products & Services Tower. You will collaborate with business leads, product owners, and cross-functional teams to translate requirements into deliverables and help prepare training materials.

This hybrid internship begins May 24, 2027, with full-time summer hours (up to 40) or part-time during the school year (up to 20).