Hybrid Business Applications Support Analyst

Ecmc Group; Minneapolis (MN); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) plan with match

Tuition reimbursement

Job summary

ECMC Group is seeking a Business Application Support Analyst to optimize commercial applications that enable ECMC Group’s operations in Minneapolis. This role serves as a key link between technology solutions and business outcomes, working with integration, infrastructure and desktop support teams to ensure high availability and continuous improvement.

The candidate should have 3+ years in app support, strong communication skills, and proficiency with Windows and Office tools.

Qualifications

• Bachelor’s degree in information technology, computer science, business administration or an additional 2 years of experience in lieu of degree.
• 3+ years of experience in business application support, service desk or system administration.
• Experience communicating effectively with end users, leaders and cross-functional partners.
• Proficiency with Windows operating systems and Microsoft Office tools.
• Experience problem-solving, analyzing issues and recommending practical solutions.

Responsibilities

• Monitors and supports the daily operation of commercial, off-the-shelf business applications to ensure availability, performance and reliable service delivery.
• Responds to and resolves application-related inquiries and issues from end users with a strong focus on customer service and timely resolution.
• Collaborates with integration, infrastructure and desktop support partners to troubleshoot issues, implement fixes and support application enhancements or upgrades.
• Develops working knowledge of new and existing applications, and leverages system capabilities to support business needs and improve usability.
• Communicates clearly with end users, leaders and business partners through active listening, thoughtful questioning and effective knowledge sharing.
• Identifies opportunities to improve application usage, stability and efficiency and contributes ideas that enhance business outcomes through technology.
• Supports documentation, knowledge sharing and standard support practices to improve consistency and team effectiveness.

Skills

3+ years experience

End user communication

Windows & Office proficiency

Problem solving

Education

Bachelor’s degree or 2 years of experience in lieu

Tools

Salesforce

Affinity

Notion

Fluxx

SharePoint

Teams/Power Automate

Job description

ECMC Group is seeking a Business Application Support Analyst to optimize commercial applications that enable ECMC Group’s operations in Minneapolis. This role serves as a key link between technology solutions and business outcomes, working with integration, infrastructure and desktop support teams to ensure high availability and continuous improvement.

The candidate should have 3+ years in app support, strong communication skills, and proficiency with Windows and Office tools.