Hybrid Branch Ops Leader, Commercial Lines

Insurance Office Of America, Inc.; Decatur (AL); Hybrid; USD 85.000 - 115.000; Vollzeit

Benefits dieser Stelle

Health insurance

Paid holidays

Paid vacations

Sick time

401K with employer match

Professional growth and career prog.

Work-life balance

Community service commitment

Supportive teammates

Rewarding work environment

Zusammenfassung

Insurance Office of America is seeking a Branch Operations Manager for the Birmingham area. This hybrid role requires supervisory experience, management of a commercial book of business, and an active P&C license.

The role leads branch operations, budgets, staff development, and producer integration, while dedicating about half of the time to account management. IOA offers competitive salary and benefits and a supportive environment.

Qualifikationen

• 5+ years of industry experience with deep, wide-ranging industry knowledge.
• 2+ years of management experience.
• All required active licensing.
• Exceptional Account Management skills, spending 50% of time managing a book of business.
• Outstanding communication, people management, and negotiation skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Aufgaben

• Direct daily activities and workflow of the branch team.
• Drive annual strategic and tactical plans.
• Manage branch P&L, control costs, and achieve financial goals.
• Understand and manage the annual budget.
• Communicate leadership vision/mission for the branch.
• Build and manage a qualified operations team.
• Participate in recruitment and evaluate merger/acquisition opportunities.
• Ensure compliance with HR processes and policies.
• Establish and monitor productivity, efficiency, quality, and service standards.
• Encourage growth and development of personnel.
• Develop future branch operations leaders.
• Promote IOA values and improve engagement.
• Identify gaps and implement corrective actions.
• Monitor and interpret performance data.
• Maintain communication with Regional Director of Operations and sales leadership.
• Resolve operational issues with Branch 1099 sales personnel.
• Spend 50% of time managing an assigned book of business.
• Develop and ensure compliance with core work processes.
• Implement and enforce company policies.
• Maintain high technical competence and industry expertise.
• Continuously improve management and leadership skills.
• Develop and maintain positive relationships with IOA leadership and employees.

Kenntnisse

Account management

Communication

People management

Negotiation

Ausbildung

High School Diploma (or equivalent)

Tools

MS Office

Jobbeschreibung

Insurance Office of America is seeking a Branch Operations Manager for the Birmingham area. This hybrid role requires supervisory experience, management of a commercial book of business, and an active P&C license.

The role leads branch operations, budgets, staff development, and producer integration, while dedicating about half of the time to account management. IOA offers competitive salary and benefits and a supportive environment.