Hybrid Branch Operations Lead, Commercial Lines (Birmingham)

Insurance Office Of America, Inc.; Hoover (AL); Hybride; USD 85 000 - 115 000; Plein temps

Avantages offerts par ce poste

Company-paid health insurance

Paid holidays & vacations

401K with employer match

Professional growth and career options

Supportive culture

Résumé du poste

Insurance Office of America is seeking a Branch Operations Manager - Commercial Lines for a hybrid role in the Birmingham, AL area. The position requires supervisory experience, managing a commercial book of business, and a valid P&C license.

You will lead operations, implement strategic plans, manage the branch P&L, budgets, and policy adherence while developing staff and participating in acquisitions.

Qualifications

• 5+ years of industry experience with deep knowledge.
• 2+ years of management experience.
• All required active licensing.
• Exceptional Account Management skills, spending 50% of time managing a book of business.
• Outstanding communication, people management, and negotiation skills.
• Proficiency in MS Office (Outlook, Word, Excel).

Responsabilités

• Lead daily activities and workflow of the branch team.
• Drive annual strategic and tactical plans.
• Manage branch P&L, control costs and achieve financial goals.
• Understand and manage the annual budget.
• Communicate leadership vision/mission for the branch.
• Build and manage a qualified operations team.
• Participate in recruitment and evaluate merger/acquisition opportunities.
• Ensure compliance with HR processes and policies.
• Establish and monitor productivity, efficiency, quality, and service standards.
• Encourage growth and development of personnel.
• Develop future branch operations leaders.
• Promote IOA values and improve engagement.
• Identify gaps and implement corrective actions.
• Monitor and interpret performance data.
• Maintain communication with Regional Director of Operations and sales leadership.
• Resolve operational issues with Branch 1099 sales personnel.
• Spend 50% of time managing an assigned book of business.
• Develop and ensure compliance with core work processes.
• Implement and enforce company policies.
• Maintain high technical competence and industry expertise.
• Continuously improve management and leadership skills.
• Develop positive relationships with IOA leadership and employees.

Connaissances

Team leadership

Account management

Communication

Negotiation

Formation

High School Diploma

Outils

MS Office

Description du poste

Insurance Office of America is seeking a Branch Operations Manager - Commercial Lines for a hybrid role in the Birmingham, AL area. The position requires supervisory experience, managing a commercial book of business, and a valid P&C license.

You will lead operations, implement strategic plans, manage the branch P&L, budgets, and policy adherence while developing staff and participating in acquisitions.