Hybrid Branch Operations Leader, Commercial Lines

Insurance Office Of America, Inc.; Bessemer (AL); Hybride; USD 85 000 - 115 000; Plein temps

Avantages offerts par ce poste

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Career progression opportunities

Résumé du poste

Insurance Office of America in Birmingham, AL, seeks a Branch Operations Manager for Commercial Lines. You will lead the branch's operations, drive strategic plans, manage budgeting, and supervise staff while serving as Account Manager for an assigned book of business.

The role requires a P&C license, 5+ years of industry experience and 2+ years of management, with a strong focus on customer service, process improvement, and collaboration with regional leaders.

Qualifications

• 5+ years of industry experience with deep, wide-ranging industry knowledge.
• 2+ years of management experience.
• Active licensing in property and casualty (P&C).
• Exceptional account management with 50% of time on a book of business.
• Strong communication, people management and negotiation skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsabilités

• Lead branch operations management activities and oversee operations team performance.
• Drive annual strategic and tactical plans for the branch.
• Manage branch P&L, budgets, costs, and financial goals.
• Recruit, onboard, and develop staff; ensure HR processes compliance.
• Spend 50% of time on managing an assigned book of business.
• Monitor performance data and drive process improvements.
• Collaborate with Regional Director of Operations and sales leadership.

Connaissances

Account management

Communication

People management

Negotiation

MS Office

Formation

High School Diploma (or equivalent)

Outils

MS Office (Outlook, Word, Excel)

Description du poste

Insurance Office of America in Birmingham, AL, seeks a Branch Operations Manager for Commercial Lines. You will lead the branch's operations, drive strategic plans, manage budgeting, and supervise staff while serving as Account Manager for an assigned book of business.

The role requires a P&C license, 5+ years of industry experience and 2+ years of management, with a strong focus on customer service, process improvement, and collaboration with regional leaders.