Hybrid Branch Operations Lead – Commercial Lines

Insurance Office of America; El Monte (CA); Hybrid; USD 100,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays

Job summary

Insurance Office of America is seeking a Branch Operations Supervisor for Commercial Lines to lead the Account Management team, manage workflows, and ensure policy compliance. The role emphasizes coaching, HR processes, performance monitoring, and building alignment with IOA values.

The ideal candidate will have 2+ years of industry experience, active P&C license, and strong communication and MS Office skills. This hybrid position offers a salary range of $100,000–$125,000 plus benefits.

Qualifications

• 2+ years of industry experience with deep, wide-ranging industry knowledge.
• Active P&C license is required.
• Outstanding communication and people management skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Team Leadership: Manage Account Management staff, monitor performance, and provide coaching.
• HR Management: Ensure compliance with HR processes and policies.
• Performance Monitoring: Ensure productivity, efficiency, quality, and service standards.
• Scheduling: Manage staff days off calendars for service continuity.
• Staffing Levels: Ensure appropriate staffing levels and recommend adjustments.
• Employee Selection: Participate in interviewing and hiring recommendations.
• Performance Evaluation: Prepare and deliver performance evaluations.
• Coaching and Development: Provide coaching, consultation, and training.
• Professional Development: Encourage growth and development of personnel.
• Succession Planning: Develop future branch operations leaders.
• Culture Promotion: Promote IOA culture and improve engagement.
• Performance Gaps: Identify gaps and implement corrective actions.
• Data Analysis: Monitor and interpret performance data.
• Communication: Maintain transparent communication with leadership.
• Process Improvement: Develop and ensure compliance with core work processes.
• Policy Enforcement: Implement and enforce company policies.
• Technical Competence: Maintain high technical competence and industry expertise.
• Leadership Development: Continuously improve management and leadership skills.
• Relationship Building: Develop and maintain positive, productive relationships with IOA leadership, peers, co-workers, and employees.

Skills

People management

Communication

Leadership

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking a Branch Operations Supervisor for Commercial Lines to lead the Account Management team, manage workflows, and ensure policy compliance. The role emphasizes coaching, HR processes, performance monitoring, and building alignment with IOA values.

The ideal candidate will have 2+ years of industry experience, active P&C license, and strong communication and MS Office skills. This hybrid position offers a salary range of $100,000–$125,000 plus benefits.