Hybrid Bilingual Customer Support Specialist

Mahoney Environmental; Woodridge (IL); Hybrid; USD 25,628 - 36,501; Full time

Job summary

Mahoney Environmental is seeking a Call Center Specialist to join their team in Woodridge, Illinois. This hybrid position allows for three days in the office and two days of working from home, with a work schedule from Monday to Friday, 10:00 am to 6:30 pm. The role involves handling inbound customer calls and assisting with various inquiries, as well as supporting the sales team.

The ideal candidate should have at least three years of customer service experience, strong multi-tasking abilities, excellent computer skills, and a customer service-driven mindset. Bilingual in Spanish is preferred. The starting pay for this role is $22.55 per hour.

Qualifications

• Minimum of 40 words per minute typing speed.
• At least 3 years of customer service experience, preferably in a call center.
• Ability to lift 25 lbs.

Responsibilities

• Handle 50-60 inbound calls for multiple services.
• Assist with customer requests and inquiries.
• Maintain existing customers and support sales efforts.
• Data entry and report management.
• Follow procedures for technical and safety issues.

Skills

Bilingual in Spanish

Multi-tasking

Attention to detail

Problem-solving skills

Excellent computer skills

Phone etiquette

Strong work ethic

Customer service driven

Tools

Microsoft Office

Job description

Mahoney Environmental is seeking a Call Center Specialist to join their team in Woodridge, Illinois. This hybrid position allows for three days in the office and two days of working from home, with a work schedule from Monday to Friday, 10:00 am to 6:30 pm. The role involves handling inbound customer calls and assisting with various inquiries, as well as supporting the sales team.

The ideal candidate should have at least three years of customer service experience, strong multi-tasking abilities, excellent computer skills, and a customer service-driven mindset. Bilingual in Spanish is preferred. The starting pay for this role is $22.55 per hour.