Hybrid Benefits Operations & Analytics Specialist

The Hilb Group, LLC; Cranston (RI); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Company Paid Life Insurance

Long-Term Disability

Short-Term Disability

Medical, Dental, Vision and FSA/HSA

401(k) with company match

Generous PTO

Critical Illness Insurance

Accident Insurance

Hospital Indemnity

Supplemental Life Insurance

Legal and Identity Protection

Pet benefits

Job summary

The Hilb Group, LLC seeks an Employee Benefits Operations Analyst in Cranston, RI. This hybrid role involves researching and reconciling commissions, supporting A/R and billing, and preparing operational and financial reports across BenefitPoint, Power BI, and related systems.

The ideal candidate has at least a high school diploma with a preference for degrees in business/finance or related fields and strong software proficiency.

Qualifications

• Minimum High School degree.
• Bachelor’s or associate degree in Business Administration, Finance, Analytics, Communications, or a related field preferred; Equivalent relevant experience will be considered.
• Experience in employee benefits, insurance brokerage, operations, finance support, data analysis, or professional services is a plus, but not required.
• Strong working knowledge of Microsoft Office, including Excel, Outlook, Word, PowerPoint, and Copilot; advanced Excel skills preferred.

Responsibilities

• Research missing commissions, statements, producer commission questions, bonus allocations, and premium-posting discrepancies.
• Maintain commission statement libraries and support accurate documentation and allocation of commission activity.
• Support accounts receivable and billing activities, collections follow-up, identification of unlocated checks, ACH setup, audit questions, and other finance-related requests.
• Coordinate system access, carrier-site access, and related administrative requests as assigned.
• Prepare recurring and ad hoc operational and financial reports, including renewal, expiration, revenue, premium-posting, on-account, and book-of-business information.
• Research data inconsistencies and accounting-related questions across BenefitPoint, Power BI, Comulate, and other internal reporting sources.
• Complete BenefitPoint and agency management system updates, account maintenance, and data corrections requested by the service team or identified through operational review.
• Document, maintain, and update standard operating procedures for assigned operational workflows at the direction of team leaders.
• Identify recurring issues, handoff gaps, and opportunities to improve consistency, accuracy, and turnaround time.
• Support the rollout of process changes, system updates, integrations, and regional initiatives by organizing tasks, timelines, communications, and follow-up.

Skills

Excel

Outlook

Word

PowerPoint

Copilot

Education

Bachelor’s degree in Business Administration

Associate degree in Finance

High School Diploma

Tools

Microsoft Office Suite

Job description

The Hilb Group, LLC seeks an Employee Benefits Operations Analyst in Cranston, RI. This hybrid role involves researching and reconciling commissions, supporting A/R and billing, and preparing operational and financial reports across BenefitPoint, Power BI, and related systems.

The ideal candidate has at least a high school diploma with a preference for degrees in business/finance or related fields and strong software proficiency.