Hybrid Benefits Calculation Analyst – Pension & Data

Commonwealth of Massachusetts; Boston (MA); Hybrid; USD 56,000 - 64,000; Full time

Job summary

Office of the State Treasurer and Receiver General in Massachusetts is seeking a Benefits Calculation Support Analyst to process retirement applications, perform benefit calculations, and support multiple departments within MSRB.

The role requires data entry, research on creditable service and salaries, and strong customer service skills. Hybrid work is available with in-office orientation and phased return to in-person collaboration.

Qualifications

• Associate's degree or higher.
• Minimum of 2 years of experience in the field of accounting, finance, employee benefits, or payroll processing.
• Intermediate to proficient skill level with Microsoft's Office suite of products including Excel, Word, and PowerPoint.
• Analytical, focused, highly organized and detail oriented.
• Demonstration of high level of customer service skills and ability to manage high volume workload.
• Ability to develop working knowledge of retirement plan rules under Mass General Laws Chapter 32, Board regulations, and policies.
• Self-motivated and ability to remain focused on tasks through completion with the ability to adhere to strict processing deadlines.
• Travel as required.

Responsibilities

• Accurately execute data entry of retirement applications and related requests, obtain additional documents/information as necessary, and conduct requires follow-up to ensure timely completion.
• Perform research related to creditable service, salary, beneficiaries, and retirement contributions to support accurate processing and calculations.
• Provide customer service and respond to inquiries from members and beneficiaries by telephone and in-person
• Manage workflow through OnBASE electronic content management system
• Maintain working knowledge of each department and MSRB.
• Develop ability to understand and explain to members the procedures of benefit calculations department related to applicable transactions.
• Provide support and assistance to the various departments within MSRB.
• Maintain accurate records in the Boards customs software programs (MARIS and MSRBeyond).
• Adhere to Treasury and MSRB employment policies.

Skills

Analytical

Detail-oriented

Customer service

Time management

Communication

Education

Associate's degree or higher

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Office of the State Treasurer and Receiver General in Massachusetts is seeking a Benefits Calculation Support Analyst to process retirement applications, perform benefit calculations, and support multiple departments within MSRB.

The role requires data entry, research on creditable service and salaries, and strong customer service skills. Hybrid work is available with in-office orientation and phased return to in-person collaboration.