Benefit Calculation Analyst - Survivor Benefits

Commonwealth of Massachusetts; Boston (MA); On-site; USD 59,000 - 68,000; Full time

Job summary

Office of the State Treasurer and Receiver General is seeking a Benefits Calculation Analyst to review, process and administer survivor benefit requests for active and deceased members and their beneficiaries. The role involves counseling, case preparation, and collaboration with the Treasury's departments to ensure accurate benefit calculations.

There is a hybrid work transition, with in-office days weekly and a monthly in-person department meeting.

Qualifications

• Associates degree preferred if other qualifications met.
• 1–3 years experience in benefits, payroll or finance.
• Excellent mathematical skills.
• Analytical, focused, highly organized and detail oriented.
• Demonstrated high level of customer service in high-volume environment.
• Ability to learn retirement plan rules under Mass General Laws Chapter 32.
• Knowledge of MARIS/MSRBeyond benefit calculation software.
• Proficiency with spreadsheets and word processing.

Responsibilities

• Develop understanding of survivor benefits and eligibility criteria.
• Provide counseling to members and beneficiaries by phone or in person.
• Learn day-to-day operations of survivor Benefits Dept., Retirement Options and related payments.
• Prepare correspondence to reconcile active member and retiree accounts.
• Prepare cases for survivor benefits associated with active/retired members.
• With training, prepare cases for Board presentation on benefits or disbursements.
• Learn to calculate creditable service and relate to retirement benefits.
• Identify Administrators and financial institutions to recover payments.
• Recoup overpayments to retirees/survivors.
• Make deposits and issue receipt vouchers for Treasury remittance.
• Verify salaries and service histories with state agencies.
• Develop proficiency with OnBase ECM for document processing.

Skills

Employee benefits

Payroll processing

Finance

Mathematical skills

Analytical thinking

Customer service

Education

Associate degree

Tools

MARIS

MSRBeyond

OnBase ECM

Job description

An Official website of the Commonwealth of Massachusetts

Job Description

Description

About the Office of the Massachusetts State Treasurer and Receiver General ("Treasury")

Our mission is to manage and safeguard the State's public deposits and investments through sound business practices for the exclusive benefits of our citizens, and perform these duties with integrity, excellence, and leadership. Additionally, we strive to provide economic opportunity, stability, and security for every Massachusetts resident.

We are committed to excellence in recruiting, hiring, and retaining diverse and qualified individuals. We value a culture of diversity and professionalism in the workplace and strongly believe that our workforce should reflect our community.

The Massachusetts State Retirement Board (MSRB) administers a defined benefit retirement plan for eligible employees of the Commonwealth and certain independent entities.

The Benefits Calculation Analyst must accurately review, process and administer to conclusion several types of survivor benefit requests on behalf of active and deceased members of the State Employees' Retirement System, and their beneficiaries. By demonstrating satisfactory success in this position, a candidate may then be given additional responsibilities within the MSRB.

Essential Functions and Responsibilities

• Develop thorough understanding and technical knowledge of several types of benefit requests and related eligibility criteria under retirement plan rules;
• Provide appropriate phone and in-person counseling to answer member and beneficiary inquiries;
• Learn the day-to-day operations of the survivor Benefit Department, Retirement Options, Annuity Refund and post death payments
• Analyze and send appropriate correspondence to the appropriate parties to reconcile active member and retiree accounts.
• Prepare cases for initiation of survivor benefits related to active and retired members.
• With training prepare member cases for presentation to the Board for accidental death survivor benefits, beneficiary determination, or member account disbursement.
• Develop skills to understand and calculate creditable service and relationship to retirement benefits;
• Conduct research to identify Administrators, personal Representatives and financial institutions (Banks or Credit Unions) to recover payments.
• Recoup overpayments made to retirees/survivors.
• Make deposits and prepare receipt vouchers for remittance to the Treasury.
• Verify salaries and service histories with various state agencies and local retirement boards;
• Develop skills necessary to integrate and become proficient with OnBase ECM (document scanning) software to successfully process member survivor benefit or disbursement requests and other types of stem transactions.

Qualifications

Supervisory Responsibilities

N/A

Knowledge and Skills

• Candidates with an associates degree will be given preferred consideration, provided they meet the other qualifications outlined for the position.
• One to three years of experience in the field of employee benefits, payroll processing, or finance
• Excellent mathematical skills
• Analytical, focused, highly organized and detail oriented
• Demonstration of high level of customer service skills and ability to perform in an environment with high case volume
• Ability to develop working knowledge of retirement plan rules under Mass General Laws Chapter 32, Board regulation, and policies
• Ability to develop skills to utilize MARIS and MSRBeyond benefit calculation software.
• Expertise in using spreadsheets and word-processing software
• Self-motivated and ability to remain focused on tasks through completion with the ability to adhere to regular processing deadlines
• Able to work independently and as part of a team
• Experience in retirement or related employee benefit fields preferred
• Self-motivated and ability to remain on tasks through completion with the ability to adhere to strict processing deadlines

Physical Requirements

• Ability to lift up to 10 lbs.
• Ability to sit for extended periods of time

All new hires at the Office of the State Treasurer and Receiver General (Treasury) will go through an In-Office Orientation Period consisting of a combination of virtual, in-person and on-the-job training so as to assimilate you to the Treasury’s culture and work environment. Following the initial In-Office Orientation Period a gradual transition to hybrid work will take place over the first 3-8 weeks of employment.

The hybrid work environment will consist of two (2) days in the office each week, with one of these days being either a Monday or a Friday. There will be an additional (1) day in the office per month for a mandatory in person department meeting.

An Equal Opportunity Employer

The Office of the State Treasurer and Receiver General is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.

Employment Eligibility Regarding Family Members

Please note that the Office of the State Treasurer and Receiver General will not consider family members of current employees as eligible for employment. Family members shall include an employee’s spouse, brother, sister, children, stepchildren, parents, stepparents, sister/brother-in-law, daughter/son-in-law or an individual residing in an employee’s household.

Job

Administrative Services

Agency

Off of State Treas & Rec Genrl

Schedule

Full-time

Shift

Day

Job Posting

Oct 8, 2026, 4:13:49 PM

Number of Openings

1

Salary

59,424.53 - 68,189.65 Yearly

Potentially Eligible for a Hybrid Work Schedule : Yes