Benefits Calculation Support Analyst

Commonwealth of Massachusetts; Boston (MA); On-site; USD 56,000 - 64,000; Full time

Job summary

Office of the State Treasurer and Receiver General in Massachusetts is seeking a Benefits Calculation Support Analyst to process retirement applications, perform benefit calculations, and support multiple departments within MSRB.

The role requires data entry, research on creditable service and salaries, and strong customer service skills. Hybrid work is available with in-office orientation and phased return to in-person collaboration.

Qualifications

• Associate's degree or higher.
• Minimum of 2 years of experience in the field of accounting, finance, employee benefits, or payroll processing.
• Intermediate to proficient skill level with Microsoft's Office suite of products including Excel, Word, and PowerPoint.
• Analytical, focused, highly organized and detail oriented.
• Demonstration of high level of customer service skills and ability to manage high volume workload.
• Ability to develop working knowledge of retirement plan rules under Mass General Laws Chapter 32, Board regulations, and policies.
• Self-motivated and ability to remain focused on tasks through completion with the ability to adhere to strict processing deadlines.
• Travel as required.

Responsibilities

• Accurately execute data entry of retirement applications and related requests, obtain additional documents/information as necessary, and conduct requires follow-up to ensure timely completion.
• Perform research related to creditable service, salary, beneficiaries, and retirement contributions to support accurate processing and calculations.
• Provide customer service and respond to inquiries from members and beneficiaries by telephone and in-person
• Manage workflow through OnBASE electronic content management system
• Maintain working knowledge of each department and MSRB.
• Develop ability to understand and explain to members the procedures of benefit calculations department related to applicable transactions.
• Provide support and assistance to the various departments within MSRB.
• Maintain accurate records in the Boards customs software programs (MARIS and MSRBeyond).
• Adhere to Treasury and MSRB employment policies.

Skills

Analytical

Detail-oriented

Customer service

Time management

Communication

Education

Associate's degree or higher

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - Benefits Calculation Support Analyst (260006XA)

Job Description

Benefits Calculation Support Analyst - ( 260006XA )

Description

About the Office of the Massachusetts State Treasurer and Receiver General (“Treasury”)

Our mission is to manage and safeguard the State's public deposits and investments through sound business practices for the exclusive benefits of our citizens, and perform these duties with integrity, excellence, and leadership. Additionally, we strive to provide economic opportunity, stability, and security for every Massachusetts resident.

We are committed to excellence in recruiting, hiring, and retaining diverse and qualified individuals. We value a culture of diversity and professionalism in the workplace and strongly believe that our workforce should reflect our community.

The Massachusetts State Retirement Board (MSRB) administers a defined benefit pension plan for eligible Commonwealth employees, retirees, and eligible employees from other authorized entities. The Benefit Calculations Support Analyst provides initial intake and processing of various retirement benefit transactions in support of the Benefit Calculations unit and assists with department projects as needed.

Essential Functions and Responsibilities:

Accurately execute data entry of retirement applications and related requests, obtain additional documents/information as necessary, and conduct requires follow-up to ensure timely completion.

Perform research related to creditable service, salary, beneficiaries, and retirement contributions to support accurate processing and calculations.

Provide customer service and respond to inquiries from members and beneficiaries by telephone and in-person

Manage workflow through OnBASE electronic content management system

Ensure data is accurate and complete, coordination with internal departments and contacting various agencies, organizations and constituent groups as necessary.

Maintain working knowledge of each department and MSRB.

Develop ability to understand and explain to members the procedures of benefit calculations department related to applicable transactions.

Provide support and assistance to the various departments within MSRB.

Maintain accurate records in the Boards customs software programs (MARIS and MSRBeyond)

Adhere to Treasury and MSRB employment policies

Other duties as assigned by Manager and/or Director

Supervisory Responsibility:

N/A

Qualifications Knowledge and Skills:

Associate's degree or higher

Minimum of 2 years of experience in the field of accounting, finance, employee benefits, or payroll processing

Intermediate to proficient skill level with Microsoft's Office suite of products including Excel, Word, and Power Point

Analytical, focused, highly organized and detail oriented

Demonstration of high level of customer service skills and ability to manage high volume workload

Ability to develop working knowledge of retirement plan rules under Mass General Laws Chapter 32, Board regulations, and policies.

Self-motivated and ability to remain focused on tasks through completion with the ability to adhere to strict processing deadlines

Travel as required

Physical Requirements:

Ability to lift up to 10 lbs.

Ability to sit for extended periods of time

All new hires at the Office of the State Treasurer and Receiver General (Treasury) will go through an In-Office Orientation Period consisting of a combination of virtual, in-person and on-the-job training so as to assimilate you to the Treasury’s culture and work environment. Following the initial In-Office Orientation Period a gradual transition to hybrid work will take place over the first 3–8 weeks of employment.

The hybrid work environment will consist of two (2) days in the office each week, with one of these days being either a Monday or a Friday. There will be an additional (1) day in the office per month for a mandatory in person department meeting.

An Equal Opportunity Employer:

The Office of the State Treasurer and Receiver General is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.

Employment Eligibility Regarding Family Members:

Please note that the Office of the State Treasurer and Receiver General will not consider family members of current employees as eligible for employment. Family members shall include an employee’s spouse, brother, sister, children, stepchildren, parents, stepparents, sister/brother-in-law, daughter/son-in-law or an individual residing in an employee’s household.

Official Title : Analyst,Benefits

Job

Administrative Services

Agency

Off of State Treas & Rec Genrl

Schedule

Full-time

Shift

Day

Job Posting

Oct 8, 2026, 8:17:58 PM

Number of Openings

1

Salary

55,536.94 - 63,728.64 Yearly

If you have Diversity, Affinity Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Swee Lin Wong - 6173679333

Potentially Eligible for a Hybrid Work Schedule : Yes