Hybrid Benefits Analyst - Customer-Focused & Detail-Oriented

Aon plc; Alpharetta (GA); Hybrid; USD 45,000 - 50,000; Full time

Benefits offered by this job

Global Wellbeing Days

Comprehensive benefits package

Flexible working style options

Job summary

Aon plc in Alpharetta, GA is seeking a Benefit Analyst to adjudicate benefits for client debt cancellation programs, including unemployment, disability, and life coverages. This hybrid role involves three days in the Alpharetta office with regular customer interactions by phone to address inquiries and provide accurate responses.

You will process benefit transactions, review required documentation, and manage daily follow-up to meet service levels while delivering excellent customer service.

Qualifications

• At least 1 year industry-specific experience in debt cancellation/benefits area or like industry.
• Customer service experience and strong communication and listening skills.
• Ability to multi-task and manage time effectively.
• Writes clearly, concisely, and effectively.
• Strong analytical and problem-solving skills and maintain quality focus.
• Committed to providing superior customer service.
• Ability to work independently and work well with others in a team environment.
• Proficient in Microsoft Office Suites.

Responsibilities

• Process benefit related transactions in a timely and accurate manner
• Review and analyze what documentation is needed to process a benefit
• Review daily follow-up status reports and prioritize and manage daily inventory to meet contractual service levels
• Manage inbound calls in a timely manner
• Ability to identify and respond efficiently and accurately to customers and providing solutions and/or alternatives
• Engage in active listening with the customer, confirming or clarifying information and diffuse situations as needed
• Ability to maneuver through various systems while engaging with the customer
• Document details of customer's inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way
• Understand and strive to meet or exceed production and quality metrics while providing excellent and consistent customer service

Skills

Customer service

Communication skills

Active listening

Multitasking

Written communication

Analytical thinking

Problem solving

Teamwork

MS Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Aon plc in Alpharetta, GA is seeking a Benefit Analyst to adjudicate benefits for client debt cancellation programs, including unemployment, disability, and life coverages. This hybrid role involves three days in the Alpharetta office with regular customer interactions by phone to address inquiries and provide accurate responses.

You will process benefit transactions, review required documentation, and manage daily follow-up to meet service levels while delivering excellent customer service.