Hybrid Benefit Specialist - Public Sector Data & Support

Staffing Solutions Organization LLC (SSO); Madison (WI); Hybrid; USD 47,000 - 51,000; Full time

Job summary

Staffing Solutions Organization LLC (SSO) is seeking Benefit Specialists for the Madison, WI hybrid role supporting Benefit Services Bureau, Benefit Initiation Section. The positions involve benefits administration, data analysis, customer service, and operational support.

Work includes handling sensitive information and applying complex program requirements. Hybrid schedule requires in-office two days per week in Madison; remote days as needed; 12+ month contract, full-time, $23.10 per hour,

Qualifications

• Experience working with large datasets and complex information.
• Ability to research, interpret, and apply policies, regulations, and procedures.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational and time-management abilities.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Support member and employer services related to public employee benefit programs.
• Learn and apply complex benefit program requirements involving eligibility, enrollment, application processing, and benefit distributions.
• Research, analyze, and resolve benefit-related issues and discrepancies.
• Work with large volumes of complex and confidential member and benefit data.
• Support benefits administration modernization initiatives, including data conversion, validation, and remediation activities.
• Review, update, and maintain member demographic and benefit account information.
• Process benefit applications, death reports, and related transactions.
• Interpret and apply Wisconsin Statutes, Administrative Code, policies, and procedures.
• Communicate complex benefit information clearly to members, employers, and internal stakeholders.
• Assist with operational projects and process improvement initiatives.
• Communicate with members through phone, email, and written correspondence.
• Collaborate with cross-functional teams to meet organizational goals and project deadlines.

Skills

Attention to detail

Analytical thinking

Data analysis

Policy interpretation

Written and verbal communication

Confidentiality

Time management

Customer service

Ability to learn new systems

Cross-functional collaboration

Tools

Microsoft Excel

Microsoft Word

Job description

Staffing Solutions Organization LLC (SSO) is seeking Benefit Specialists for the Madison, WI hybrid role supporting Benefit Services Bureau, Benefit Initiation Section. The positions involve benefits administration, data analysis, customer service, and operational support.

Work includes handling sensitive information and applying complex program requirements. Hybrid schedule requires in-office two days per week in Madison; remote days as needed; 12+ month contract, full-time, $23.10 per hour,