Benefit Specialist

Staffing Solutions Organization LLC (SSO); Madison (WI); Hybrid; USD 47,000 - 51,000; Full time

Job summary

Staffing Solutions Organization LLC (SSO) is seeking Benefit Specialists for the Madison, WI hybrid role supporting Benefit Services Bureau, Benefit Initiation Section. The positions involve benefits administration, data analysis, customer service, and operational support.

Work includes handling sensitive information and applying complex program requirements. Hybrid schedule requires in-office two days per week in Madison; remote days as needed; 12+ month contract, full-time, $23.10 per hour,

Qualifications

• Experience working with large datasets and complex information.
• Ability to research, interpret, and apply policies, regulations, and procedures.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational and time-management abilities.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Support member and employer services related to public employee benefit programs.
• Learn and apply complex benefit program requirements involving eligibility, enrollment, application processing, and benefit distributions.
• Research, analyze, and resolve benefit-related issues and discrepancies.
• Work with large volumes of complex and confidential member and benefit data.
• Support benefits administration modernization initiatives, including data conversion, validation, and remediation activities.
• Review, update, and maintain member demographic and benefit account information.
• Process benefit applications, death reports, and related transactions.
• Interpret and apply Wisconsin Statutes, Administrative Code, policies, and procedures.
• Communicate complex benefit information clearly to members, employers, and internal stakeholders.
• Assist with operational projects and process improvement initiatives.
• Communicate with members through phone, email, and written correspondence.
• Collaborate with cross-functional teams to meet organizational goals and project deadlines.

Skills

Attention to detail

Analytical thinking

Data analysis

Policy interpretation

Written and verbal communication

Confidentiality

Time management

Customer service

Ability to learn new systems

Cross-functional collaboration

Tools

Microsoft Excel

Microsoft Word

Job description

Benefit Specialist in Madison, WI

Benefit Services Bureau - Benefit Initiation Section
Location: Madison, WI (Hybrid - In-office twice per week)
Openings: 2 Positions
Schedule: Full-Time, 40 Hours per Week
Duration: 12+ Months
Pay Rate: $23.10 per Hour
Target Start Date: November 16, 2026

Our client administers retirement, insurance, and other benefit programs for more than 600,000 public employees, retirees, and beneficiaries. We are seeking detail-oriented and analytical professionals to join our Benefit Services Bureau as Benefit Specialists supporting critical benefits administration and modernization initiatives.

This role combines benefits administration, data analysis, customer service, and operational support. The ideal candidate is adaptable, comfortable working with complex information and sensitive data, and committed to delivering exceptional service to members and employers.

Work Arrangement

• Candidates must be current Wisconsin residents.
• Hybrid work environment.
• Employees may be required to work onsite in Madison, WI, at least two days per week.
• Remaining workdays may be remote based on business needs, workload, and employee preference.

Key Responsibilities

As a Benefit Specialist, you will:

• Support member and employer services related to public employee benefit programs.
• Learn and apply complex benefit program requirements involving eligibility, enrollment, application processing, and benefit distributions.
• Research, analyze, and resolve benefit-related issues and discrepancies.
• Work with large volumes of complex and confidential member and benefit data.
• Support benefits administration modernization initiatives, including data conversion, validation, and remediation activities.
• Review, update, and maintain member demographic and benefit account information.
• Process benefit applications, death reports, and related transactions.
• Interpret and apply Wisconsin Statutes, Administrative Code, policies, and procedures.
• Communicate complex benefit information clearly to members, employers, and internal stakeholders.
• Assist with operational projects and process improvement initiatives.
• Communicate with members through phone, email, and written correspondence.
• Collaborate with cross-functional teams to meet organizational goals and project deadlines.

Required Qualifications

Successful candidates will demonstrate:

• Exceptional attention to detail and accuracy.
• Strong analytical, critical thinking, and problem-solving skills.
• Experience working with large datasets and complex information.
• Ability to research, interpret, and apply policies, regulations, and procedures.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational and time-management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer service experience and a commitment to delivering quality support.
• Ability to maintain confidentiality and appropriately handle sensitive information.
• Proficiency with Microsoft Office applications, including Excel and Word.
• Ability to quickly learn new systems, software applications, and business processes.
• Experience working collaboratively with diverse teams and stakeholders.

Preferred Qualifications

• Benefits administration experience
• Retirement or pension administration experience
• Insurance operations experience
• Government program administration experience
• Data quality, data remediation, or data conversion experience
• Experience supporting system implementations or modernization projects
• Knowledge of public sector benefits programs
• Experience processing eligibility determinations, applications, or benefit transactions

Keywords

Benefits Administration Benefits Specialist Retirement Benefits Pension Administration Member Services Employer Services Public Sector Benefits Data Analysis Data Validation Data Remediation Data Conversion Data Integrity Eligibility Determination Enrollment Processing Benefits Processing Operations Specialist Business Operations Customer Service Case Management Records Management Regulatory Compliance Wisconsin Statutes Administrative Code Research and Analysis Problem Solving Process Improvement Project Support System Modernization Microsoft Excel Data Management Confidential Information Written Communication Analytical Thinking Government Programs Insurance Operations Retirement Services Hybrid Opportunity Wisconsin Jobs Madison WI Jobs Public Employee Benefits Administrative Support Operational Support Benefits Operations Cross-Functional Collaboration Time Management Attention to Detail