Hybrid Banking Support Specialist

Axiom Bank; Florida; Hybrid; USD 38,000 - 45,000; Full time

Benefits offered by this job

12 Paid Holidays

Generous PTO

401(k) match 4%

Medical, Dental and Vision Benefits

Life/AD&D/Disability - 100% Company-Pa

Job summary

Axiom Bank is hiring a Customer Support Representative to assist customers and resolve banking issues from our Maitland, FL area with hybrid work options. The role requires strong service orientation and problem-solving skills to enhance the customer experience.

You'll handle inquiries via calls and secure messages, learn product details, and maintain policy knowledge while supporting a six-day operation. This full-time position offers benefits and a potential for growth.

Qualifications

• High school graduate or equivalent.
• 2 years customer service experience, call center environment preferred.
• Availability to work a flexible schedule including extended hours, Saturdays and holidays.

Responsibilities

• Engage customers through calls and secure messages to provide solutions and resolution to customer issues or concerns.
• Exceed customer satisfaction and call productivity standards.
• Demonstrate empathy and make a connection with customers to continue to earn their business.
• Research and resolve problems or errors.
• Provide product and service recommendations to customers to simplify and enhance their banking experience with Axiom.
• Maintain a working knowledge of Bank products, services, internal controls and policies and procedures.
• Collection of customer deposit account(s) that have become overdrawn or charged off.
• Follow Overdraft and charge off Procedures to maintain a good customer experience

Skills

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Axiom Bank is hiring a Customer Support Representative to assist customers and resolve banking issues from our Maitland, FL area with hybrid work options. The role requires strong service orientation and problem-solving skills to enhance the customer experience.

You'll handle inquiries via calls and secure messages, learn product details, and maintain policy knowledge while supporting a six-day operation. This full-time position offers benefits and a potential for growth.