Customer Support Representative - Target Start Date January 4th

Axiom Bank, N.A.; Florida; Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

12 Paid Holidays

Generous PTO

401(k) 4% match

Medical, Dental, Vision

Life & Disability Insurance

Job summary

Axiom Bank, N.A. in Maitland, FL is seeking a customer service representative for our call center. You will engage customers via calls and secure messages to resolve issues, provide product recommendations, and maintain knowledge of banking services.

The role requires a high school diploma, 2 years of customer service experience, and a flexible schedule including extended hours, Saturdays, and holidays. This full-time position offers a hybrid work arrangement and competitive benefits.

Qualifications

• 2 years customer service experience, call center environment preferred.
• Availability to work a flexible schedule including extended hours, Saturdays and holidays.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to handle confidential information.

Responsibilities

• Engage customers through calls and secure messages to resolve issues.
• Exceed customer satisfaction and call productivity standards.
• Demonstrate empathy and build customer relationships.
• Research and resolve problems or errors.
• Provide product and service recommendations to customers.
• Maintain knowledge of bank products, services and policies.

Skills

Customer service

Call center

Empathy

Communication skills

MS Office

Education

High school diploma

Tools

CRM software

MS Office

Job description

At Axiom Bank, we encourage you to aim for the sky and leverage your expertise and passion to excel. We are a growing, dynamic organization – this is an exciting time to get on board!

Benefits

We believe in the value of promoting a healthy work/life balance and are committed to recognizing the role everyone plays in our ongoing success. We offer the following benefits to our Full Time Employees:

• 12 Paid Holidays
• Generous Paid Time Off
• 4% Match on our 401(k)
• Medical, Dental and Vision Benefits
• 100% Company Paid Life, AD&D Insurance, Short and Long Term Disability

Key Responsibilities And Accountabilities

• Engage customers through calls and secure messages to provide solutions and resolution to customer issues or concerns.
• Exceed customer satisfaction and call productivity standards.
• Demonstrate empathy and make a connection with customers to continue to earn their business.
• Research and resolve problems or errors.
• Provide product and service recommendations to customers to simplify and enhance their banking experience with Axiom.
• Maintain a working knowledge of Bank products, services, internal controls and policies and procedures.
• Collection of customer deposit account(s) that have become overdrawn or charged off.
• Follow Overdraft and charge off Procedures to maintain a good customer experience

Supervision of Personnel

• None

Work Environment/Physical Demands

Typical call center environment with minimal physical effort required. The position is primarily seated, with the ability to move freely throughout the workday. This is a full-time position supporting a call center that operates six days per week. Work is performed from the Maitland office with the opportunity for a hybrid work arrangement. Rotating shifts will be required.

Qualifications Summary

• High school graduate or equivalent.
• 2 years customer service experience, call center environment preferred.
• Availability to work a flexible schedule including extended hours, Saturdays and holidays.

Other Position Requirements

• Excellent organizational and time management skills.
• Excellent communication skills.
• Ability to work well under pressure with minimal supervision and professionally handle difficult interactions.
• Proficient in research and investigation of issues.
• Superior Customer service skills with the ability to quickly diffuse any situation and solve conflicts in a cordial manner.
• Experience handling confidential information.
• Ability to use Microsoft Office suite and other software programs.

(Reasonable accommodations may be made to enable individuals with disabilities to perform these tasks. If you need an accommodation, please contact us at [e-mail])

Axiom Bank does not discriminate in employment opportunities or practices on the basis of any protected status. It is the policy of Axiom Bank to conduct background, credit reference and drug screening tests as a condition of employment. Drug Free Workplace. EOE/AA/Minority, Female, Disabled, Veteran

Axiom Bank is not seeking assistance or accepting unsolicited resumes from search firms for employment or contractor opportunities. Any resumes submitted without a valid contract will be considered the sole property of Axiom Bank and no fee will be paid