Banking Customer Support Specialist (Hybrid)

Axiom Bank, N.A.; Florida; Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

12 Paid Holidays

Generous PTO

401(k) 4% match

Medical, Dental, Vision

Life & Disability Insurance

Job summary

Axiom Bank, N.A. in Maitland, FL is seeking a customer service representative for our call center. You will engage customers via calls and secure messages to resolve issues, provide product recommendations, and maintain knowledge of banking services.

The role requires a high school diploma, 2 years of customer service experience, and a flexible schedule including extended hours, Saturdays, and holidays. This full-time position offers a hybrid work arrangement and competitive benefits.

Qualifications

• 2 years customer service experience, call center environment preferred.
• Availability to work a flexible schedule including extended hours, Saturdays and holidays.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to handle confidential information.

Responsibilities

• Engage customers through calls and secure messages to resolve issues.
• Exceed customer satisfaction and call productivity standards.
• Demonstrate empathy and build customer relationships.
• Research and resolve problems or errors.
• Provide product and service recommendations to customers.
• Maintain knowledge of bank products, services and policies.

Skills

Customer service

Call center

Empathy

Communication skills

MS Office

Education

High school diploma

Tools

CRM software

MS Office

Job description

Axiom Bank, N.A. in Maitland, FL is seeking a customer service representative for our call center. You will engage customers via calls and secure messages to resolve issues, provide product recommendations, and maintain knowledge of banking services.

The role requires a high school diploma, 2 years of customer service experience, and a flexible schedule including extended hours, Saturdays, and holidays. This full-time position offers a hybrid work arrangement and competitive benefits.