Hybrid Banking Service & Teller Associate

Eastern Bank; Saugus (MA); Hybrid; USD 26,000 - 34,000; Full time

Job summary

Eastern Bank in Saugus, MA seeks a Service Associate/Teller hybrid to support customers with platform sales and teller transactions. You will process loan applications, handle deposits, cash checks, and ensure compliance with bank policies.

The role blends sales and service, requires 1-2 years of sales experience, and high school diploma; a proactive, outgoing self-starter who can build relationships and learn product details.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of sales experience in a retail, financial services or hospitality environment preferred.
• Some banking experience is preferred.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Simultaneously performs duties of a traditional branch customer service representative and teller.
• Prepares and processes loan applications for various lending units (mortgage, consumer, small business).
• Closes loans for customers for applicable business lines (e.g. consumer lending).
• Makes referrals to other bank business lines and third-party partners.
• Proactively reaches out, by phone and in person, to high-value customers to retain and grow the portfolio.
• Process deposits to customer accounts; includes verification of cash, endorsements, and receipts.
• Cash checks for customers and non-customers; process sale of monetary instruments.
• Process foreign currency purchases and sales; adhere to bank policies.

Skills

Customer service

Sales experience

Banking knowledge

Communication

Education

High school diploma or equivalent

Job description

Eastern Bank in Saugus, MA seeks a Service Associate/Teller hybrid to support customers with platform sales and teller transactions. You will process loan applications, handle deposits, cash checks, and ensure compliance with bank policies.

The role blends sales and service, requires 1-2 years of sales experience, and high school diploma; a proactive, outgoing self-starter who can build relationships and learn product details.