Hybrid Banking Customer Service Advocate

Cypress HCM; Hamilton (OH); On-site; USD 24,796; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading financial services provider in Hamilton, Ohio is looking for Customer Service Advocates to engage with customers via phone, email, and chat. This full-time position pays $18/hour and requires a High School Diploma along with prior customer service experience. Advocates will handle customer inquiries related to banking products, aiming for first contact resolution while maintaining a professional image. Benefits include medical and vision insurance, along with a 401(k) plan.

Qualifications

• Prior Customer Service Experience required.
• Experience in Call Center, Hospitality, or relevant fields.
• Must demonstrate a friendly and welcoming presence.

Responsibilities

• Answer inquiries relating to bank products and services.
• Resolve customer inquiries or issues.
• Perform customer account activities accurately.

Skills

Customer Service Experience

Communication Skills

Problem-Solving

Patience

Education

High School Diploma

Job description

A leading financial services provider in Hamilton, Ohio is looking for Customer Service Advocates to engage with customers via phone, email, and chat. This full-time position pays $18/hour and requires a High School Diploma along with prior customer service experience. Advocates will handle customer inquiries related to banking products, aiming for first contact resolution while maintaining a professional image. Benefits include medical and vision insurance, along with a 401(k) plan.