Customer Care Advocate - Entry Level (Remote Option)

Citigroup Inc.; Florence (KY); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health coverage

Tuition reimbursement

401(k) matching

Paid time off

Mental health resources

Job summary

Citi in Florence, KY is hiring entry-level Customer Service Advocates to be the voice of the bank, resolving inquiries across channels and protecting client relationships.

This full-time role includes on-site training at 4600 Houston Dr., with a Home Office Program possible after training for qualified performers.

A strong benefits package starts Day 1, including medical, dental, vision, 401(k) matching, tuition reimbursement, generous PTO, and wellness resources.

Qualifications

• 1–3 years of customer-facing experience preferred.
• Proficient in MS Office and Windows operating systems.
• Clear and confident communicator, both written and spoken.
• Ability to manage multiple systems and platforms in a fast-paced environment.
• High School diploma or equivalent.

Responsibilities

• Serve as the first point of contact for clients, resolving inquiries across channels.
• Navigate multiple computer systems to address account inquiries accurately.
• Build knowledge of Citi products to provide informed support.
• Identify risks in client interactions and apply sound judgment.
• Uphold compliance standards and Citi policies in every interaction.
• Deliver exceptional client experiences with a focus on first-call resolution.

Skills

Customer service

Communication

Multitasking

Education

High School diploma or equivalent

Tools

MS Office

Job description

Citi in Florence, KY is hiring entry-level Customer Service Advocates to be the voice of the bank, resolving inquiries across channels and protecting client relationships.

This full-time role includes on-site training at 4600 Houston Dr., with a Home Office Program possible after training for qualified performers.

A strong benefits package starts Day 1, including medical, dental, vision, 401(k) matching, tuition reimbursement, generous PTO, and wellness resources.