Hybrid Remote Customer Service Advocate

Citi; Florence (KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Day 1 Health Coverage: Medical, Dental

401(k) matching

Tuition reimbursement

Paid time off including vacation and U

Mental health resources

Job summary

Citi in Florence, KY is seeking entry-level Customer Service Advocates to be the voice of the bank, resolving client inquiries across multiple channels and protecting relationships from day one.

The role includes on-site training at 4600 Houston Dr, Florence, KY, with a potential Home Office Program after ramp-up; a comprehensive benefits package supports health, retirement, vacation, and growth opportunities.

Qualifications

• 1–3 years of experience in a customer-facing, or service-oriented role.
• Proficient in Microsoft Office and Windows operating systems, with excellent data entry skills.
• Clear and confident communicator — both verbally and in writing.
• Able to manage multiple systems and platforms simultaneously in a fast-paced environment without compromising accuracy or service quality.
• High School diploma or equivalent.

Responsibilities

• Serve as the first point of contact for clients, evaluating and resolving service inquiries across multiple channels to deliver timely, accurate, and effective solutions.
• Navigate multiple computer systems and customer service platforms concurrently to address account inquiries and complete assigned tasks with accuracy and efficiency.
• Build and maintain working knowledge of Citi's products and services to provide informed, relevant support tailored to each client's needs.
• Identify potential risks within client interactions and apply sound judgment to determine solutions that meet client needs while protecting the business.
• Uphold compliance standards in every client interaction, ensuring decisions reflect ethical conduct, regulatory requirements, and Citi's policies.
• Deliver a consistently exceptional client experience, measured against defined service metrics, with a focus on first-call resolution.

Skills

Customer service

MS Office

Data entry

Verbal & writing communication

Multitasking

Education

High School diploma

Tools

Windows OS

MS Office

Job description

Citi in Florence, KY is seeking entry-level Customer Service Advocates to be the voice of the bank, resolving client inquiries across multiple channels and protecting relationships from day one.

The role includes on-site training at 4600 Houston Dr, Florence, KY, with a potential Home Office Program after ramp-up; a comprehensive benefits package supports health, retirement, vacation, and growth opportunities.