Customer Service Advocate

Cypress HCM; Hamilton (OH); On-site; USD 24,796; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading financial services provider in Hamilton, Ohio is looking for Customer Service Advocates to engage with customers via phone, email, and chat. This full-time position pays $18/hour and requires a High School Diploma along with prior customer service experience. Advocates will handle customer inquiries related to banking products, aiming for first contact resolution while maintaining a professional image. Benefits include medical and vision insurance, along with a 401(k) plan.

Qualifications

• Prior Customer Service Experience required.
• Experience in Call Center, Hospitality, or relevant fields.
• Must demonstrate a friendly and welcoming presence.

Responsibilities

• Answer inquiries relating to bank products and services.
• Resolve customer inquiries or issues.
• Perform customer account activities accurately.

Skills

Customer Service Experience

Communication Skills

Problem-Solving

Patience

Education

High School Diploma

Job description

Customer Service Advocates are responsible for engaging with customers through a variety of service channels, which may include incoming phone calls, email, social media and/or online chat. Employees are to represent the Bank well by presenting a positive, professional image while meeting or exceeding customer expectations.

Responsibilities

• Answer customer inquiries relating to bank products and services. Inquiries may be received via telephone calls delivered through call routing technology or through digital channels such as email, social media and online chat.
• Recognize sales opportunities and refer clients to sales associates.
• Remain current on products, services, policies and procedures.
• Resolve customer inquiries or issues with respect to any loan product offered by the Bank.
• Resolve customer issues through account research and utilization of support materials and resources.
• Perform customer account transaction and maintenance activities accurately.
• Strive for first contact resolution of customer inquiries, transactions and problem resolution.
• Escalate customer requests requiring additional knowledge or expertise as defined by department leadership.

Requirements

• Prior Customer Service Experience
• Experience in Call Center, Hospitality, Restaurant, Caretaking, or other relevant areas.
• Friendly and welcoming presence that demonstrates patience and understanding.
• High School Diploma.
• Punctual and Reliable.
• Work on-site 100% of the time during the contract period.
• Once converted to a full-time employee, the role will move to a hybrid work model.

Compensation

• $18/hr (firm across the board for all Advocates)

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service

Industries

• Banking and Financial Services

Benefits

• Medical insurance
• Vision insurance
• 401(k)