Hybrid Banking Concierge: Grow Customer Relationships

Huntington National Bank; Grand Rapids (MI); On-site; USD 35,000 - 48,000; Full time

Job summary

Huntington National Bank in Grand Rapids seeks a Customer Experience Banker Non NMLS to serve walk-in customers, process transactions accurately, and deliver exceptional service while identifying opportunities to grow deposits and relationships.

You will proactively educate customers on banking products, handle daily balances, and refer clients to other bank areas to deepen partnerships, all while adhering to policies and regulatory requirements.

Qualifications

• High School Diploma or GED required; degree a plus.
• Experience in customer service or military service in related admin roles is acceptable.
• Banking knowledge and ability to educate customers on deposit products preferred.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on consumer deposit products.
• Identify opportunities to grow relationships through sales processes and referrals.
• Refer customers to other bank areas to deepen relationships.
• Adhere to operational, security, and regulatory policies.

Skills

Customer service

Sales

Communication

Banking knowledge

Education

High School Diploma or GED

Tools

Mobile banking

Online banking

Job description

Huntington National Bank in Grand Rapids seeks a Customer Experience Banker Non NMLS to serve walk-in customers, process transactions accurately, and deliver exceptional service while identifying opportunities to grow deposits and relationships.

You will proactively educate customers on banking products, handle daily balances, and refer clients to other bank areas to deepen partnerships, all while adhering to policies and regulatory requirements.