Hybrid Banking Concierge & Relationship Builder

Huntington; Michigan; Hybrid; USD 38,000 - 48,000; Full time

Job summary

Huntington is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying financial goals and suggesting deposits and other banking services.

You will balance daily transactions with accuracy, provide exemplary service, and educate customers about digital banking tools while adhering to bank policies. This role supports an inclusive, team-driven environment.

Qualifications

• High School Diploma or GED and 1 year of customer service or related roles; or a Bachelor's Degree.
• 1+ year in customer service in banking, financial services or goal-driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile and online banking.

Responsibilities

• Provide excellent customer service and resolve issues promptly.
• Educate customers on consumer deposit products and services.
• Identify opportunities to grow customer relationships through a disciplined sales process.
• Refer customers to other bank areas to deepen relationships and ensure service quality.
• Adhere to operational, security, risk and regulatory policies.

Skills

Customer service

Sales skills

Relationship building

Banking knowledge

Education

High School Diploma or GED

Bachelor's Degree

Tools

Online Banking Platforms

Job description

Huntington is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying financial goals and suggesting deposits and other banking services.

You will balance daily transactions with accuracy, provide exemplary service, and educate customers about digital banking tools while adhering to bank policies. This role supports an inclusive, team-driven environment.