Hybrid Banker: Customer Service & Cross-Sell Expert

Bank of Hope; Houston (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Bank of Hope in Houston is seeking a Universal Banker to deliver exceptional customer service, handle teller transactions, open accounts, and promote financial solutions. This role blends customer service, sales, and operational support to help the branch meet its goals.

You will educate customers on digital banking, maintain accurate records, and support compliance. Strong communication and multitasking are essential, with opportunities to grow through mentoring and team collaboration.

Qualifications

• Minimum High School Diploma.
• Fluent English with advanced written skills.
• Excellent verbal and written communication.
• Strong organizational skills.
• Ability to multitask in a fast-paced environment.
• Strong customer service and relationship-building.
• Korean language preferred.

Responsibilities

• Deliver friendly customer service and resolve inquiries.
• Build relationships and cross-sell banking products.
• Process teller transactions accurately.
• Assist with account openings and maintenance.
• Support compliance and security procedures.
• Collaborate with team and train new staff.

Skills

English (Fluent)

Verbal communication

Written communication

Customer service

Multitasking

Organizational skills

Korean (preferred)

Education

High School Diploma

Job description

Bank of Hope in Houston is seeking a Universal Banker to deliver exceptional customer service, handle teller transactions, open accounts, and promote financial solutions. This role blends customer service, sales, and operational support to help the branch meet its goals.

You will educate customers on digital banking, maintain accurate records, and support compliance. Strong communication and multitasking are essential, with opportunities to grow through mentoring and team collaboration.