Customer-Centric Universal Banker

Bbcnbank; Houston (TX); Hybrid; USD 27,000 - 33,000; Full time

Job summary

Bank of Hope in Houston, Texas seeks a Universal Banker to blend teller and platform responsibilities, delivering high-quality service while promoting banking products to meet branch sales goals.

You will handle deposits, withdrawals, account openings, and cross-sell financial solutions, while educating customers on digital banking and staying compliant with policies. Team collaboration and training support are key aspects of the role.

Qualifications

• English: Written: Advanced Verbal: Fluent
• Excellent verbal and written communication skills.
• Strong organizational skills with a willingness to adapt to changes in a fast-paced environment.
• Ability to manage multiple tasks, projects, and deadlines simultaneously.
• Strong customer service skills with the ability to build and maintain relationships.
• Korean preferred

Responsibilities

• Perform teller transactions with accuracy and efficiency.
• Assist customers with account openings, updates, and closings.
• Cross-sell or upsell additional banking products.
• Maintain cash drawer accuracy and follow cash-handling procedures.
• Ensure adherence to bank policies and regulatory requirements, including security and fraud prevention.
• Support ATM balancing, night deposit processing, and branch supplies.
• Monitor and elevate any suspicious account activity or potential risks to management as needed.
• Maintain organized and accurate records to support branch audits and operational reviews.
• Collaborate with branch team to ensure seamless service delivery and achievement of branch goals.
• Assist with training and mentoring new team members.
• Participate in branch meetings and training sessions

Skills

Customer service skills

Fluent English

Strong organizational skills

Multi-tasking

Korean preferred

Education

High School Diploma

Job description

Bank of Hope in Houston, Texas seeks a Universal Banker to blend teller and platform responsibilities, delivering high-quality service while promoting banking products to meet branch sales goals.

You will handle deposits, withdrawals, account openings, and cross-sell financial solutions, while educating customers on digital banking and staying compliant with policies. Team collaboration and training support are key aspects of the role.