Universal Banker: Customer Relationships & Solutions

Bbcnbank; Kailua (HI); Hybrid; USD 26,000 - 33,000; Full time

Job summary

The Universal Banker at Bank of Hope in Kailua, HI, delivers outstanding customer service by combining teller and platform duties. You will process transactions, open accounts, and offer tailored financial solutions while building lasting relationships with customers.

You will promote bank products to meet both individual and branch sales goals, educate clients on digital banking tools, and support branch operations with accuracy and integrity in a fast-paced environment.

Qualifications

• High school diploma required.
• Excellent verbal and written communication skills.
• Strong organizational abilities and adaptability.
• Ability to multitask and meet deadlines.
• Customer service and relationship-building experience.
• Korean language preferred.

Responsibilities

• Handle teller transactions accurately and efficiently.
• Assist with account openings, updates, and closings.
• Cross-sell banking products to deepen relationships.
• Educate customers on digital banking options.
• Maintain knowledge of products, services, and promotions.
• Support branch operations and cash handling procedures.
• Train and mentor new team members as directed.

Skills

Customer service

Verbal communication

Written communication

Organization

Multitasking

Korean language

Education

High School Diploma

Job description

The Universal Banker at Bank of Hope in Kailua, HI, delivers outstanding customer service by combining teller and platform duties. You will process transactions, open accounts, and offer tailored financial solutions while building lasting relationships with customers.

You will promote bank products to meet both individual and branch sales goals, educate clients on digital banking tools, and support branch operations with accuracy and integrity in a fast-paced environment.