Hybrid Aviation Customer Experience Specialist

Bombardier; Florida; Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Insurance plans with health options

Competitive base salary

Retirement savings plan

Employee Assistance Program

Tele Health Program

Job summary

Bombardier's Opa Locka Service Center is seeking a Client Services Coordinator to act as the primary customer experience advocate. You will deliver concierge and hospitality services for clients, crew, and guests, and develop personalized visit plans based on preferences and operational needs.

The role requires strong communication, analytical skills, and the ability to collaborate across functions. A Bachelor's degree in a related field and 0–2 years of experience in customer experience or

Qualifications

• Bachelor's degree in Business, Hospitality, Customer Experience, Aviation or related field preferred.
• Experience in customer experience, operations, hospitality, aviation, or related areas is valued.
• Strong communication, presentation, and analytical skills required.

Responsibilities

• Serve as the primary customer experience advocate for the Service Center.
• Deliver and oversee concierge and hospitality services for customers, crew, and guests.
• Develop personalized customer visit plans based on preferences and history.
• Partner with Customer Service Managers to co-create exceptional customer experiences.
• Anticipate customer needs and proactively resolve concerns.
• Prepare reports and present findings to Leadership.
• Monitor adoption and utilization of customer-facing digital tools.

Skills

Customer experience

Communication

Analytical skills

Presentation skills

Cross-functional collaboration

Education

Bachelor's degree in Business/Hospitality/Customer Experience/Aviation or related field

Tools

CRM systems

Microsoft Office

Data reporting tools

Job description

Bombardier's Opa Locka Service Center is seeking a Client Services Coordinator to act as the primary customer experience advocate. You will deliver concierge and hospitality services for clients, crew, and guests, and develop personalized visit plans based on preferences and operational needs.

The role requires strong communication, analytical skills, and the ability to collaborate across functions. A Bachelor's degree in a related field and 0–2 years of experience in customer experience or