Aviation Client Experience Specialist

Bombardier; Windsor Locks (CT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance plans

Competitive base salary

Retirement savings plan

Employee Assistance Program

Tele Health Program

Job summary

Bombardier seeks a Client Services Coordinator to be the primary customer experience advocate at the Hartford Service Center. You will deliver and oversee concierge and hospitality services for customers, crew, and guests, and develop personalized visit plans based on preferences and operational needs.

You will collaborate with Customer Service Managers to create exceptional experiences, monitor customer health, and support recovery strategies.

Qualifications

• Bachelor's degree in Business, Hospitality, Customer Experience, Aviation, or related field.
• 0-2 years of customer experience, operations, hospitality, aviation, or continuous improvement experience.
• Strong analytical, communication, facilitation, and presentation skills.
• Experience interpreting customer feedback and performance metrics.

Responsibilities

• Serve as the primary customer experience advocate for the Service Center.
• Deliver concierge and hospitality services for customers, crew, and guests.
• Develop personalized customer visit plans based on preferences, history, and operational needs.
• Partner with Customer Service Managers to co-create exceptional customer experiences.
• Monitor corrective actions through completion and review customer health with managers.
• Promote digital tools that improve visibility and customer self-service.

Skills

Analytical skills

Communication skills

Facilitation

Presentation skills

Cross-functional collaboration

Education

Bachelor's degree in Business, Hospitality, Customer Experience, Aviation, or related field

Tools

CRM systems

Microsoft Office

Business reporting tools

Survey platforms

Job description

Bombardier seeks a Client Services Coordinator to be the primary customer experience advocate at the Hartford Service Center. You will deliver and oversee concierge and hospitality services for customers, crew, and guests, and develop personalized visit plans based on preferences and operational needs.

You will collaborate with Customer Service Managers to create exceptional experiences, monitor customer health, and support recovery strategies.