Client Services Coordinator - Dallas, TX

Bombardier Inc.; Dallas (TX); Hybrid; USD 35,000 - 52,000; Full time

Benefits offered by this job

Dental/Medical/Life Insurance

Retirement Savings

Employee Assistance Program

Tele Health Program

Competitive base salary

Job summary

Bombardier's Dallas Service Center is seeking a Client Services Coordinator to ensure outstanding customer experiences for travelers and crews at Love Field. The role centers on delivering concierge and hospitality services, planning personalized visits, and partnering with Customer Service Managers to craft exceptional experiences.

You will monitor customer needs, support recovery efforts, and promote digital tools that boost self-service and visibility, while contributing to leadership

Qualifications

• Strong analytical, communication, facilitation, and presentation skills.
• Experience interpreting customer feedback and performance metrics.
• Ability to influence cross-functional teams without direct authority.

Responsibilities

• Serve as the primary customer experience advocate for the Service Center.
• Deliver and oversee concierge and hospitality services for customers, crew, and guests.
• Develop personalized customer visit plans based on preferences, history, and operational needs.
• Partner with Customer Service Managers to co-create exceptional customer experiences.
• Anticipate customer needs and proactively resolve concerns.
• Monitor corrective actions through completion.
• Promote digital tools that improve visibility and customer self-service.
• Support customer experience improvement initiatives.

Skills

Analytical skills

Communication skills

Facilitation skills

Presentation skills

Education

Bachelor's degree in Business, Hospitality, Customer Experience, Aviation, or related field

Tools

Microsoft Office

CRM systems

Survey platforms

Business reporting tools

Job description

When applicable, Bombardier promotes flexible and hybrid work policies.

Why join us?

At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.

Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

Bombardier’s Benefits Program

With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:

• Insurance plans (Dental, medical, life insurance, disability, and more)
• Competitive base salary
• Retirement savings plan
• Employee Assistance Program
• Tele Health Program

What are your contributions to the team?

• Adhere to Bombardier General Work Rules.
• Serve as the primary customer experience advocate for the Service Center.
• Deliver and oversee concierge and hospitality services for customers, crew, and guests.
• Develop personalized customer visit plans based on preferences, history, and operational needs.
• Partner with Customer Service Managers to co-create exceptional customer experiences.
• Anticipate customer needs and proactively resolve concerns.
• Maintain customer health indicators and action trackers.
• Prepare reports and present findings to Leadership
• Monitor corrective actions through completion.
• Partner with Customer Service Managers to review customer health.
• Support customer recovery strategies and escalations.
• Guide personalized customer engagement strategies.
• Monitor adoption and utilization of customer-facing digital platforms.
• Gather customer enhancement requests and elevate system issues.
• Promote digital tools that improve visibility and customer self-service.
• Support customer experience improvement initiatives.
• Facilitate cross-functional action reviews.
• Support Customer Advisory Board and executive action tracking.

How to thrive in this role?

• Bachelor's degree in Business, Hospitality, Customer Experience, Aviation, or related field preferred.
• 0-2 years of customer experience, operations, hospitality, aviation, or continuous improvement experience.
• Strong analytical, communication, facilitation, and presentation skills.
• Experience interpreting customer feedback and performance metrics.
• Ability to influence cross-functional teams without direct authority.
• Proficiency with Microsoft Office; experience with CRM, survey platforms, and business reporting tools preferred.

Bombardier is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws.

Job Client Services Coordinator - Dallas, TX

Primary Location Dallas Service Ctr(Love Field)

Organization Learjet Inc

Shift Day job

Employee Status Regular

Requisition 16435 Client Services Coordinator - Dallas, TX