Client Experience Coordinator - Hybrid, Tucson

Bombardier; Tucson (AZ); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Insurance plans (Dental, medical, life

Retirement savings plan

Employee Assistance Program

Tele Health Program

Job summary

Bombardier in Tucson, AZ is seeking a Client Services Coordinator to champion the customer experience at the Service Center. This role delivers concierge and hospitality services for customers, crew, and guests, and develops personalized visit plans based on preferences and operational needs.

Working in a hybrid environment, you will partner with Customer Service Managers to co-create exceptional experiences, anticipate needs, resolve concerns, and monitor health indicators and action trackers

Qualifications

• 0-2 years of customer experience, operations, hospitality, aviation, or continuous improvement experience.
• Strong analytical, communication, facilitation, and presentation skills.
• Proficiency with Microsoft Office; experience with CRM, survey platforms, and business reporting tools preferred.

Responsibilities

• Adhere to Bombardier General Work Rules.
• Serve as the primary customer experience advocate for the Service Center.
• Deliver and oversee concierge and hospitality services for customers, crew, and guests.
• Develop personalized customer visit plans based on preferences, history, and operational needs.
• Partner with Customer Service Managers to co-create exceptional customer experiences.
• Anticipate customer needs and proactively resolve concerns.
• Maintain customer health indicators and action trackers.
• Prepare reports and present findings to Leadership.
• Monitor corrective actions through completion.
• Partner with Customer Service Managers to review customer health.
• Support customer recovery strategies and escalations.
• Guide personalized customer engagement strategies.
• Monitor adoption and utilization of customer-facing digital platforms.
• Gather customer enhancement requests and promote digital tools that improve visibility and customer self-service.
• Support customer experience improvement initiatives.
• Facilitate cross-functional action reviews.
• Support Customer Advisory Board and executive action tracking.

Skills

Analytical skills

Communication skills

Facilitation

Presentation skills

Education

Bachelor's degree in Business

Job description

Bombardier in Tucson, AZ is seeking a Client Services Coordinator to champion the customer experience at the Service Center. This role delivers concierge and hospitality services for customers, crew, and guests, and develops personalized visit plans based on preferences and operational needs.

Working in a hybrid environment, you will partner with Customer Service Managers to co-create exceptional experiences, anticipate needs, resolve concerns, and monitor health indicators and action trackers