Client Experience Lead | Hybrid (Dallas)

Bombardier; Dallas (TX); Hybrid; USD 35,000 - 52,000; Full time

Benefits offered by this job

Dental/Medical/Life Insurance

Retirement Savings

Employee Assistance Program

Tele Health Program

Competitive base salary

Job summary

Bombardier's Dallas Service Center is seeking a Client Services Coordinator to ensure outstanding customer experiences for travelers and crews at Love Field. The role centers on delivering concierge and hospitality services, planning personalized visits, and partnering with Customer Service Managers to craft exceptional experiences.

You will monitor customer needs, support recovery efforts, and promote digital tools that boost self-service and visibility, while contributing to leadership

Qualifications

• Strong analytical, communication, facilitation, and presentation skills.
• Experience interpreting customer feedback and performance metrics.
• Ability to influence cross-functional teams without direct authority.

Responsibilities

• Serve as the primary customer experience advocate for the Service Center.
• Deliver and oversee concierge and hospitality services for customers, crew, and guests.
• Develop personalized customer visit plans based on preferences, history, and operational needs.
• Partner with Customer Service Managers to co-create exceptional customer experiences.
• Anticipate customer needs and proactively resolve concerns.
• Monitor corrective actions through completion.
• Promote digital tools that improve visibility and customer self-service.
• Support customer experience improvement initiatives.

Skills

Analytical skills

Communication skills

Facilitation skills

Presentation skills

Education

Bachelor's degree in Business, Hospitality, Customer Experience, Aviation, or related field

Tools

Microsoft Office

CRM systems

Survey platforms

Business reporting tools

Job description

Bombardier's Dallas Service Center is seeking a Client Services Coordinator to ensure outstanding customer experiences for travelers and crews at Love Field. The role centers on delivering concierge and hospitality services, planning personalized visits, and partnering with Customer Service Managers to craft exceptional experiences.

You will monitor customer needs, support recovery efforts, and promote digital tools that boost self-service and visibility, while contributing to leadership