Client Experience Coordinator – Hybrid (Wichita)

Bombardier; Wichita (KS); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Insurance plans

Base salary

Retirement plan

Employee Assistance Program

Tele Health Program

Job summary

Bombardier in Wichita, KS is seeking a Client Services Coordinator to act as the primary customer experience advocate for the Service Center. You will deliver concierge and hospitality services for customers, crew, and guests, and develop personalized visit plans based on preferences and history.

You will partner with Customer Service Managers to co-create exceptional experiences, anticipate needs, and monitor customer health indicators.

Qualifications

• Bachelor's degree in Business, Hospitality, Customer Experience, Aviation, or related field preferred.
• 0–2 years of customer experience, operations, hospitality, aviation, or related experience.
• Strong analytical, communication, facilitation, and presentation skills.
• Experience interpreting customer feedback and performance metrics.
• Ability to influence cross-functional teams without direct authority.
• Proficiency with Microsoft Office; CRM, survey platforms, and business reporting tools preferred.

Responsibilities

• Adhere to Bombardier General Work Rules.
• Serve as the primary customer experience advocate for the Service Center.
• Deliver and oversee concierge and hospitality services for customers, crew, and guests.
• Develop personalized customer visit plans based on preferences, history, and operational needs.
• Partner with Customer Service Managers to co-create exceptional customer experiences.
• Anticipate customer needs and proactively resolve concerns.
• Maintain customer health indicators and action trackers.
• Prepare reports and present findings to Leadership
• Monitor corrective actions through completion.
• Partner with Customer Service Managers to review customer health.
• Support customer recovery strategies and escalations.
• Guide personalized customer engagement strategies.
• Monitor adoption and utilization of customer-facing digital platforms.
• Gather customer enhancement requests and escalates system issues.
• Promote digital tools that improve visibility and customer self-service.
• Support customer experience improvement initiatives.
• Facilitate cross-functional action reviews.
• Support Customer Advisory Board and executive action tracking.

Skills

Analytical

Communication

Facilitation

Presentation

Education

Bachelor's degree in Business, Hospitality, Customer Experience, Aviation, or related field

Tools

Microsoft Office

CRM

Survey platforms

Business reporting tools

Job description

Bombardier in Wichita, KS is seeking a Client Services Coordinator to act as the primary customer experience advocate for the Service Center. You will deliver concierge and hospitality services for customers, crew, and guests, and develop personalized visit plans based on preferences and history.

You will partner with Customer Service Managers to co-create exceptional experiences, anticipate needs, and monitor customer health indicators.