Aviation Customer Experience Coordinator

Bombardier; Windsor Locks (CT); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance plans

Retirement plan

Employee Assistance Program

Tele Health

Competitive salary

Job summary

Bombardier in Hartford, CT, seeks a Client Services Coordinator to champion the customer experience at the Service Center. You will coordinate concierge and hospitality services for customers, crew and guests, and develop personalized visit plans based on preferences and operational needs.

You will partner with Customer Service Managers to craft exceptional experiences, monitor customer health indicators, support recovery strategies and escalations, and promote digital tools that improve

Qualifications

• Bachelor's degree in Business, Hospitality, Aviation, or related field.
• 0–2 years of customer experience, operations, hospitality, aviation, or continuous improvement experience.
• Strong analytical, communication, facilitation, and presentation skills.
• Experience interpreting customer feedback and performance metrics.
• Ability to influence cross-functional teams without direct authority.
• Proficiency with Microsoft Office; CRM and reporting tools preferred.

Responsibilities

• Serve as primary customer experience advocate for the Service Center.
• Deliver concierge and hospitality services for customers, crew, and guests.
• Develop personalized customer visit plans based on preferences, history, and operational needs.
• Partner with Customer Service Managers to co-create exceptional customer experiences.
• Anticipate customer needs and proactively resolve concerns.
• Maintain customer health indicators and action trackers.
• Prepare reports and present findings to Leadership.
• Monitor corrective actions through completion.
• Support customer recovery strategies and escalations.

Skills

Customer experience

Analytical skills

Communication skills

Presentation skills

Influence without authority

Education

Bachelor's degree in Business, Hospitality, Customer Experience, Aviation, or related field

Tools

Microsoft Office

CRM software

Survey platforms

Business reporting tools

Job description

Bombardier in Hartford, CT, seeks a Client Services Coordinator to champion the customer experience at the Service Center. You will coordinate concierge and hospitality services for customers, crew and guests, and develop personalized visit plans based on preferences and operational needs.

You will partner with Customer Service Managers to craft exceptional experiences, monitor customer health indicators, support recovery strategies and escalations, and promote digital tools that improve