Client Services Coordinator - Hartford, CT

Bombardier; Windsor Locks (CT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance plans

Competitive base salary

Retirement savings plan

Employee Assistance Program

Tele Health Program

Job summary

Bombardier seeks a Client Services Coordinator to be the primary customer experience advocate at the Hartford Service Center. You will deliver and oversee concierge and hospitality services for customers, crew, and guests, and develop personalized visit plans based on preferences and operational needs.

You will collaborate with Customer Service Managers to create exceptional experiences, monitor customer health, and support recovery strategies.

Qualifications

• Bachelor's degree in Business, Hospitality, Customer Experience, Aviation, or related field.
• 0-2 years of customer experience, operations, hospitality, aviation, or continuous improvement experience.
• Strong analytical, communication, facilitation, and presentation skills.
• Experience interpreting customer feedback and performance metrics.

Responsibilities

• Serve as the primary customer experience advocate for the Service Center.
• Deliver concierge and hospitality services for customers, crew, and guests.
• Develop personalized customer visit plans based on preferences, history, and operational needs.
• Partner with Customer Service Managers to co-create exceptional customer experiences.
• Monitor corrective actions through completion and review customer health with managers.
• Promote digital tools that improve visibility and customer self-service.

Skills

Analytical skills

Communication skills

Facilitation

Presentation skills

Cross-functional collaboration

Education

Bachelor's degree in Business, Hospitality, Customer Experience, Aviation, or related field

Tools

CRM systems

Microsoft Office

Business reporting tools

Survey platforms

Job description

Client Services Coordinator - Hartford, CT

Why join us?

At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.
Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

Bombardier’s Benefits Program

With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:

• Insurance plans (Dental, medical, life insurance, disability, and more)
• Competitive base salary
• Retirement savings plan
• Employee Assistance Program
• Tele Health Program

What are your contributions to the team?

• Adhere to Bombardier General Work Rules.
• Serve as the primary customer experience advocate for the Service Center.
• Deliver and oversee concierge and hospitality services for customers, crew, and guests.
• Develop personalized customer visit plans based on preferences, history, and operational needs.
• Partner with Customer Service Managers to co-create exceptional customer experiences.
• Anticipate customer needs and proactively resolve concerns.
• Maintain customer health indicators and action trackers.
• Prepare reports and present findings to Leadership
• Monitor corrective actions through completion.
• Partner with Customer Service Managers to review customer health.
• Support customer recovery strategies and escalations.
• Guide personalized customer engagement strategies.
• Monitor adoption and utilization of customer-facing digital platforms.
• Gather customer enhancement requests and escalates system issues.
• Promote digital tools that improve visibility and customer self-service.
• Support customer experience improvement initiatives.
• Facilitate cross-functional action reviews.
• Support Customer Advisory Board and executive action tracking.

How to thrive in this role?

• Bachelor's degree in Business, Hospitality, Customer Experience, Aviation, or related field preferred.
• 0-2 years of customer experience, operations, hospitality, aviation, or continuous improvement experience.
• Strong analytical, communication, facilitation, and presentation skills.
• Experience interpreting customer feedback and performance metrics.
• Ability to influence cross-functional teams without direct authority.
• Proficiency with Microsoft Office; experience with CRM, survey platforms, and business reporting tools preferred.

Bombardier is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws.

Primary Location Hartford Service Center

Organization Learjet Inc

Shift

Employee Status Regular

Requisition 16436 Client Services Coordinator - Hartford, CT