Hybrid AV & IT Support Technician

Central New Mexico Community College; Albuquerque (NM); Hybrid; USD 28,000 - 35,000; Full time

Job summary

Central New Mexico Community College is seeking a Technical Support Technician to provide expert AV and IT support across hybrid, remote, and on-premise environments. You will manage desktops, laptops, media control systems and instructional technology, ensuring service delivery aligns with SLAs and CNM standards.

The role involves troubleshooting classroom tech, supporting labs, and training users, with a focus on rapid incident response and effective problem solving in an academic setting.

Qualifications

• Associates Degree in a related field and one year of related experience in AV operation/maintenance.
• HS diploma or GED with coursework in CS/IT and one year of related/customer service experience.
• Upon Associates Degree in MIS or related field, three years of related experience may lead to reassignment.

Responsibilities

• Support faculty, staff, and students in technology-enhanced classrooms with rapid incident response.
• Operate and troubleshoot computers, display devices, control systems, network devices, and AV routing systems.
• Maintain inventory and recommend upgrades to equipment and labs.
• Provide remote support and ensure systems function before use under SLAs.
• Record work in ITSM tools and follow ITIL incident management processes.
• Oversee installation and maintenance of AV equipment and computer labs for safety and security.

Education

Associates Degree in MIS or related field

High school diploma or GED plus related coursework

Associates Degree + 3 years reassignment opportunity

Job description

Central New Mexico Community College is seeking a Technical Support Technician to provide expert AV and IT support across hybrid, remote, and on-premise environments. You will manage desktops, laptops, media control systems and instructional technology, ensuring service delivery aligns with SLAs and CNM standards.

The role involves troubleshooting classroom tech, supporting labs, and training users, with a focus on rapid incident response and effective problem solving in an academic setting.