IT Support Technician - Campus & Classroom Tech

New Mexico Highlands University; Las Vegas (NM); On-site; USD 45,000 - 54,000; Full time

Job summary

New Mexico Highlands University seeks a Center Support Technician to ensure smooth operation of computer, telephone, printer, and classroom technology. You will respond to end-user requests, provide hands-on desktop support, and assist with event setup at NMHU Centers and on-campus facilities.

The role requires strong customer service, technical knowledge, and the ability to manage multiple tasks with scheduling flexibility. On-site work in Las Vegas, NM is expected.

Qualifications

• Bachelor’s degree in any field with 1+ year of tech support experience or an associate’s degree with 3+ years of support experience.
• Experience supporting PCs, printers, and classroom tech.
• Willing to work evenings, weekends, and be able to travel if required.

Responsibilities

• Provide in-person and remote support for Center and Main Campus users.
• Install, maintain and manage network printing/scanning devices.
• Install, maintain and manage cybersecurity software agents and related software.
• Assist with event setup and crewing at NMHU Centers and off-campus events.
• Document user requests and problems, including user details and issue nature.

Skills

Customer service

Technical communication

Team collaboration

Problem solving

Time management

Education

Bachelor’s degree or Associate’s degree

Tools

Windows 10

Windows 11

Mac OS

Job description

New Mexico Highlands University seeks a Center Support Technician to ensure smooth operation of computer, telephone, printer, and classroom technology. You will respond to end-user requests, provide hands-on desktop support, and assist with event setup at NMHU Centers and on-campus facilities.

The role requires strong customer service, technical knowledge, and the ability to manage multiple tasks with scheduling flexibility. On-site work in Las Vegas, NM is expected.