Campus IT Support Specialist

New Mexico Highlands University; Las Vegas (NM); On-site; USD 42,000 - 64,000; Full time

Job summary

New Mexico Highlands University seeks a Center Support Technician to ensure smooth operation of computer, telephone, printer, and classroom technology. You will provide in-person and remote support, install and maintain devices, and set up events across NMHU centers and off-campus locations.

The role emphasizes customer service, problem resolution, and collaboration with IT teams to improve processes and training. Evening and weekend shifts may be required.

Qualifications

• Bachelor’s degree or associate degree with tech support experience.
• Experience in college/university environments preferred.
• Experience supporting voice/data networks, PCs, and printers is a plus.

Responsibilities

• Provide in-person and remote support for Center and Main Campus users.
• Install, maintain, and manage network printers and scanners.
• Install, maintain classroom technology and cybersecurity software agents.
• Troubleshoot with 95% resolution and document issues for tracking.
• Assist with event setup for university events and meetings.
• Document user requests with contact details and problem history.
• Train new hires and develop user guides and materials.

Skills

Customer service

Technical support

Windows 10/11

macOS

Networking basics

Printer support

Cybersecurity software

Event setup

Documentation

Password reset

Training

Education

Bachelor’s degree

Associate degree

Tools

Diagnostic tools

Remote access software

Printer management software

Job description

New Mexico Highlands University seeks a Center Support Technician to ensure smooth operation of computer, telephone, printer, and classroom technology. You will provide in-person and remote support, install and maintain devices, and set up events across NMHU centers and off-campus locations.

The role emphasizes customer service, problem resolution, and collaboration with IT teams to improve processes and training. Evening and weekend shifts may be required.